The Women's Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience. Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence. Pay Rate: $20.00 per hour. This position is considered entry level. Part-time Schedule: Sunday: 6:45am-2:00pm Monday: 3:00-11:00pm Tuesday: off Wednesday: off Thursday: off Friday: off Saturday: off KEY RESPONSIBILITIES Member Service & Hospitality • Greet members and guests warmly and professionally upon arrival • Deliver exceptional customer service through prompt, courteous, and personalized interactions • Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies • Build positive relationships with members through consistent engagement and excellent service • Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate • Maintain confidentiality and discretion regarding member information at all times • Professionally enforce locker room policies, procedures, and Club guidelines Reception & Administrative Operations • Answer and direct incoming phone calls, emails, and member inquiries • Schedule and manage appointments, reservations, and service requests as required • Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists • Process member transactions, including locker rentals, retail purchases, and service-related payments • Assist with billing inquiries and communicate discrepancies to management • Support the Manager with clerical and administrative tasks, including correspondence with members and EBC staff Locker & Member Account Management • Coordinate locker assignments, transfers, cancellations, and inventory tracking • Maintain accurate locker records and member account information • Assist members with locker-related questions and concerns • Monitor locker availability and communicate utilization trends to management • Support lost-and-found procedures and documentation • Help coordinate member amenity requests and special accommodations Operational Support • Maintain a clean, organized, and professional reception area • Monitor inventory levels of office and member-use supplies and communicate replenishment needs • Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs • Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations • Assist with departmental communications, promotions, and special events • Support training efforts and serve as a resource for team members when needed Professional Standards & Accountability • Maintain a polished and professional appearance in accordance with East Bank Club standards • Wear the required uniform and name tag while on duty • Demonstrate reliability, accountability, and professionalism in all interactions • Maintain strong attendance and punctuality • Follow all East Bank Club policies, procedures, and Employee Handbook guidelines • Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership Requirements • Ability to stand and move throughout the workday. • Frequent use of computers, telephones, and office equipment. • Ability to lift and carry up to 25 pounds. • Ability to perform occasional reaching, bending, kneeling, and light physical tasks. • Ability to work a flexible schedule including mornings, evenings, weekends, and holidays. Qualifications • Minimum one (1) year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or related environment preferred. • Exceptional customer service and interpersonal skills. • Strong verbal and written communication skills. • Excellent organizational, multitasking, and time-management abilities. • Proficiency with Microsoft Office (Word, Excel, Outlook) and point-of-sale systems preferred. • Ability to remain professional, calm, and solution-oriented in a fast-paced environment. • Strong attention to detail and commitment to creating a best-in-class member experience. • Ability to work independently while contributing positively within a team environment. Benefits Time Off & Retirement • Paid Time Off • 401(k) with company match up to 3% • Value Sharing (Profit sharing) • Holiday Bonus • Paid Parental Leave Health & Wellness: • Comprehensive health, vision, and dental insurance • HSA and FSA enrollment options • Short- & Long-Term Disability options • Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage • Long-Term Care options: Coverage up to 50% of annual income • Accident and Critical Illness Insurance • EAP (Employee Assistance Program) • Pet Insurance through MetLife Employee Perks: • Free workout privileges • Employee discounts in the Pro Shop, Spa & Salon services and in the Market • Parking and transit benefits (pre-tax deduction) • Access to Tickets at Work discounts • Tuition reimbursement East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.