We are currently strengthening our service-team and looking for a highly-motivated customer-oriented person, with excellent problem-solving skills. As Field Service Engineer, you will be responsible to provide on-site service including preventive maintenance, calibration, installation and training across all product lines. Essential functions • Providing technical support to customers via telephone and email. • Performing on-site troubleshooting, service and repairs. • Evaluating malfunctioning instruments and preparing estimates for the cost of repair. • Coordinating and performing onsite repairs and preventive maintenances according to established procedures and standards. • Offering maintenance contracts to customers and creating the service contract quotation in the CRM. • Performing factory calibrations (ISO 17025, if required). • Creating and maintaining service reports in the CRM. • Ensuring that all necessary personal service tools for the performance of a service are valid and up to date in terms of condition and calibration needs. • Interfacing with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales. • Providing on-site basic training to the customers. • Completing administrative tasks associated with the CRM service module as to log all support ticket and service orders in the CRM Service. • Taking responsibility for personal warehouse/stock. • Cross selling to Sales Representatives when instruments need to be replaced. – Cross selling initiative • Attending all necessary Anton Paar service trainings for the relevant product lines. • Substituting for other Field Service Engineers within the country, if necessary.  Required Education, Experience, Knowledge and Skills:  • Graduate of Engineering or equivalent • Three years’ experience in Hardware support or repair work • Three or more years experience in customer facing role • High technical and analytical problem solving skills • Self-employment and good organizational skills • Exceptional customer service skills  • Ability to work under pressure • Fluency in English • Must possess a current and valid driver’s license  • Background in information technology is an advantage  • Anton Paar Philippines offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.