SUPPLY CHAIN INTERN (QUALITY) (6 months) The hub of LVMH Fragrances & Cosmetics in Singapore (100 persons - 7 brands: Dior, Guerlain, Make Up Forever, Benefit, Fresh, Givenchy & Kenzo) is supporting the fast moving and growing Cosmetics business of the whole APAC region. To participate in the refinement of the quality process flow and the development of analytical/ tracking tools to drive quality improvements plan in contributing to customer satisfaction. Opportunities & Exposure 1. Drive process optimization in Claims Management • Perform UAT (User Acceptance Test) on evolution/ enhancement of newly developed on-line tool • Enhance communication & marketing of new tool • Support roll-out of tool to new sites within APAC • Provide training to internal & external team within APAC • Identify improvement areas and develop actions plan with project committee to reduce claims 2. Drive improvement in data quality management • Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Ceva) to fulfil customer’s expectation • Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools • Initiate corrective actions for procedural or process deficiencies • Develop common tools to facilitate weekly performance tracking/ reporting and follow up of KPI’s and actions plan Requirements • Able to commit 6 months of internship • Analytical skills and good Microsoft Office technical skills (knowledge of SAP or any WMS software is a plus) • Good interpersonal, communication and presentation skills • Strong Project Management and Change Management skills • Continuous improvement oriented, open minded & Team player • Customer and result oriented