We are looking for a reliable and hands-on Operations Officer (m/f/d) to help keep the International Civil Society Centre running smoothly. You will coordinate a range of operational processes across the organisation, including finance administration, IT, HR administration and governance support, as well as office operations and practical arrangements that enable our team to do its work effectively. This is a varied role in a small, international organisation. You will work with colleagues across the Centre, external service providers and advisers to ensure that everyday processes are handled carefully, on time and with clear communication. You will also contribute to improving workflows and support event and programme logistics when needed. The role is suited to someone who enjoys creating the conditions for an organisation to work effectively, can keep track of several tasks at once, and follows things through without needing every step to be directed. We welcome applications from candidates at different stages of their professional journey, including those looking to build on their initial experience and those who already have experience in operational roles. What matters most is a hands-on approach, a willingness to take responsibility, and an interest in supporting a small, international organisation. The position is planned at 75–100% FTE (30–40 hours per week). We are also open to discussing a job-share arrangement. The Centre operates on a remote-first basis, and the post holder can be based anywhere in Germany, provided they have the right to work in Germany. They should be available to attend in-person meetings in Berlin approximately once a month. Core Responsibilities You will coordinate day-to-day operational processes and help colleagues access the systems, information and practical support they need. The balance of tasks may shift with the Centre’s needs and the post holder’s skills. Operations, IT and Administration • Coordinate day-to-day operational processes, maintain practical guidance and look for ways to improve how we work. • Administer our IT systems, including Microsoft 365, and provide first-line support to colleagues in cooperation with external IT providers. • Maintain organisational records, documentation and equipment inventories, and support basic data-protection administration. • Manage the operations budget and support practical arrangements for events, travel and other organisational activities. • Provide IT support to online events when required • Coordinate office services and supplies as needed. Finance Administration • Process invoices and payments and prepare records for bookkeeping. • Support accounts payable and receivable, including Stripe transactions, and reconcile banking and credit-card records. • Maintain accurate financial documentation and follow up on outstanding items. HR Administration • Coordinate routine HR administration for a team of around ten employees, working with the Centre’s external HR service provider and supporting payroll preparation. • Maintain employee records and HR processes in Personio and help keep workflows organised and up to date. • Support recruitment, onboarding and offboarding, including job adverts, contracts and related documentation. • Coordinate staff surveys, training and development activities, team events and other employee-related arrangements. • Support staff wellbeing and the implementation of workplace health and safety measures. Governance Support • Organise meetings of the Board of Trustees, shareholders and Board Chair, including preparation and follow-up. • Support shareholder administration and liaise with the Centre’s notary public when needed. • Maintain governance records and monitor the related budget. We’re looking for an organised, practical and adaptable colleague who is comfortable taking care of a variety of operational tasks. You communicate clearly, pay attention to detail, and follow through on commitments. You can work independently on established processes, know when to ask for help, and enjoy supporting colleagues across a small team. These skills are essential for this role: • Practical experience in operations or operational administration. This can include experience gained through employment, student jobs, internships or volunteering. • Strong organisational skills, attention to detail and the ability to coordinate tasks, manage competing priorities and follow things through. • A hands-on, solution-oriented approach, with the ability to work independently while knowing when to ask for guidance. • Excellent communication skills and the ability to work collaboratively with colleagues and external service providers. • Confidence using digital tools and systems, and a willingness to learn new software and processes. • Fluent English and at least intermediate German (B1/B2 or equivalent), particularly for working with documents in German. The ability to communicate with external stakeholders in German would be a strong advantage. • The right to work in Germany and availability to attend in-person meetings in Berlin approximately once a month. There are other skills that might be beneficial for the role: • Experience in finance administration or HR administration. Experience in both areas is an advantage. • Familiarity with tools such as Microsoft 365, Personio, accounting or expense-management systems, and digital payment platforms (we use DATEV Unternehmen Online and Stripe). • Experience working in a nonprofit or civil society organisation, an international organisation, and/or a remote-first environment would be an advantage. We are looking for someone who enjoys working collaboratively, supporting colleagues beyond formal processes and contributing to an inclusive working environment. You identify with the Centre’s mission and values, are willing to learn and grow with your responsibilities, and take pride in helping a small, international organisation work effectively. You val