The Client Director is a senior strategic sales leader responsible for managing 1–2 high-value global accounts within the Telecommunications sector, acting as the primary relationship owner and trusted advisor. This role will bring significant experience working with Telecommunications business' with a strong understanding of the regulatory, operational, and risk challenges facing the sector. The role drives multi-year account growth through exceptional engagement, value creation, and orchestration of internal resources. The Client Executive will carry a £5M–£10M annual quota and work in partnership with cross-functional stakeholders including Pre-Sales Architects, Customer Success Managers, Sales Specialists, and Marketing. Strategic Account Ownership: • Serve as the executive sponsor and primary point of contact for 1–2 of global strategic accounts within the Telcos sector. • Align internal resources to co-develop tailored solutions. Multi-Year Account Planning: • Build and maintain detailed multi-year account plans, incorporating customer objectives, competitive intelligence, and a strategic roadmap for growth. Customer Engagement & Executive Alignment: • Develop deep, trusted advisor relationships with senior client stakeholders. • Drive regular executive-level engagement and strategic business reviews. Revenue Growth & Renewal Strategy: • Identify and pursue opportunities for renewal, cross-sell, and upsell. • Lead contract negotiations, renewals, and pricing discussions in collaboration with Legal and Finance. Acquisition Expansion & Value- Based Solutioning: • Lead efforts to expand footprint within the client through new use cases, divisions, or geographies. • Collaborate with technical teams to design solutions aligned to client priorities and measurable outcomes. Value-Based Solutioning: • Collaborate with Pre-Sales and Technical Architects to design and position solutions that align with customer priorities and deliver measurable outcomes. Internal Orchestration: • Drive collaboration across internal teams (Customer Success, Sales Specialists, Product, Delivery, and Operations) to ensure solution alignment and customer success. Forecasting & Reporting: • Maintain accurate, up-to-date forecasts and deal progression in Salesforce. • Proactively identify risk and opportunity areas in the pipeline. Customer Advocacy: • Champion customer needs internally, inform product and services evolution, and participate in executive briefings or advisory boards where appropriate. Success Measures: • Achievement of annual revenue and quota attainment (£5M–£10M). • Year-over-year account growth and expansion into new business lines or regions. • Customer retention, renewal rates, and Net Revenue Retention (NRR). • Strategic alignment with client initiatives and satisfaction metrics (e.g., NPS, CSAT). • Internal stakeholder feedback on collaboration, leadership, and execution. Core Competencies • Deep Telecoms expertise, including experience selling into and managing relationships within Telecommunications organisations. • Strategic cross-functional leadership. • Executive presence and stakeholder management. • Solution selling and business case development. • Opportunity origination and deal shaping. • Cybersecurity services understanding. Key Attributes • Inspiring – Motivates teams and clients toward ambitious goals; creates momentum. • Visionary & Strategic – Communicates the “art of the possible” and navigates complex client ecosystems with structured growth plans. • Execution-Oriented – Demonstrates a strong closing mentality, accountability, and resilience in high-stakes environments. • Collaborative & Inclusive – Aligns cross-functional teams effectively; promotes transparency, trust, and mutual accountability. • Commercially Fluent – Balances customer success with profitability; understands value creation and enterprise dynamics. • Integrity & Customer Advocacy – Operates with honesty, ethical selling, and a relentless focus on long-term client outcomes. • Flexible Working: Balance your work and personal life with our flexible working options. • Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave. • Medicash & Critical Illness Scheme • Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme. • Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities. • Green Car Scheme: Drive green and save money with our eco-friendly car scheme. • Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme. • Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet. • Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.