Position Title: TechOps Engineer Location: Taguig City, Metro Manila – 2 days per week onsite Role Purpose As a TechOps Engineer, you will play a key role in delivering, operating, monitoring, and continuously improving the organisation's global IT infrastructure and platforms. The role is focused on ensuring the availability, stability, security, and performance of both internal systems and customer-facing platforms, providing the business with reliable and high-quality technology services. Working as part of a team that provides 24x7 operational support, you will help manage and maintain a broad range of infrastructure services, including data centre and server room assets, networking, security technologies, cloud hosting platforms, storage, virtualisation, container platforms, backup solutions, and business continuity and disaster recovery capabilities. The team is also responsible for successfully transitioning new and enhanced services into operation. This includes collaborating closely with the Design Authority, Service Delivery, and wider TechOps teams to ensure solutions are appropriately designed, implemented, tested, documented, and supported. A key aspect of the role is ensuring that operational processes, documentation, and training materials are in place to enable the effective management and ongoing support of services throughout their lifecycle. Summary A TechOps Engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. You will be expected to: · Create and maintain documentation · Perform all routine tasks according to process and checklists · Monitor infrastructure and applications services · Alert and take appropriate action · Participate in cross-functional teams within GTS as directed by Senior Managers What we are looking for in you: These 4 skill levels tell you about the level of expertise required for the job role: Awareness. You know about the skill and have an appreciation of how it is applied in the environment. Working. You can apply your knowledge and experience of the skill, including tools and techniques. You can adopt those most appropriate for the environment. Practitioner. You know how to share your knowledge and experience of this skill with others, including tools and techniques. You can define those most appropriate for the environment. Expert. You have both knowledge and experience in the application of this skill. You are a recognised specialist and adviser in this skill including user needs, generation of ideas, methods and tools. You can lead or guide others in best-practice use. Skills needed for thisrole · Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) · Availability and capacity management. You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) · Change management. You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant skill level: awareness) · Coding and scripting. You know the scripting tools and software that are available and currently in use. (Relevant skill level: awareness) · Continual service improvement. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. (Relevant skill level: awareness) · Incident management. You can diagnose and prioritise incidents, investigating their causes and finding resolutions. (Relevant skill level: awareness) · Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Relevant skill level: working) · Problem management. You can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures. (Relevant skill level: awareness) · Service Management Framework knowledge. You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness) · Service focus. You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) · Technical specialism. You know how to draft and maintain procedures and documentation. You can set standards for definition, security and integrity of objects and ensure conformance to these standards. (Relevant skill level: awareness) · Technical understanding. You thoroughly understand the technical concepts required for the role and can explain how these fit into the wider technical landscape. (Relevant skill level: working) · Testing. You can review requirements, specifications and define test conditions. You can identify issues and risks associated with work while being able to analyse and report test activities and results. (Relevant skill level: working) · User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. (Relevant skill level: working) · IT Infrastructure. Designs, implements, administers and supports infrastructure technologies, solutions and services such as: compute, storage, networking, physical infrastructures, software, commercial off the shelf (COTS) and Open Source packages and solutions, virtual and cloud including PaaS, SaaS. (Skill level: working) · Information Security. Has an appreciatio