Key Responsibilities: • Provide first-level IT support for hardware, software, accounts, network, printer, LarkSuite, Google Workspace, and application issues. • Support Windows laptops/desktops, Apple MacBooks, iPhones, iPads, Android devices, and office IT equipment. • Perform basic network troubleshooting, including LAN, Wi-Fi, VPN, DNS, DHCP, IP address checking, patching, and network printer support. • Assist with onboarding and offboarding, including device preparation, account setup, access requests, account disablement, and asset collection. • Maintain accurate IT asset records, including device assignment, return, repair, warranty, and replacement status. • Install approved software and assist in identifying non-standard or unauthorized software. • Support basic endpoint security controls such as antivirus status, OS patching, device encryption, and local admin rights review. • Escalate unresolved issues to the Senior IT Executive or the Regional IT Operations Lead. Requirements: • Higher Nitec, Diploma, or Degree in Information Technology, Computer Studies, Information Systems, or a related discipline. • Minimum 1 to 3 years of IT support, helpdesk, desktop support, or field support experience. • A positive, service-oriented attitude, with the ability to provide courteous and timely support to stakeholders. • Professional proficiency in Chinese (spoken and written) is required to communicate with Chinese-speaking stakeholders and handle work-related documentation.