About Us The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment. Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions. About the role We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly. This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations. The ideal candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish. Key Responsibilities • Provide technical and end-user support for business systems and operational tools. • Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow. • Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms. • Create and maintain reports, dashboards, and data queries to support business decision-making. • Work with CRM data, workflows, and automations to improve operational processes. • Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms. • Troubleshoot system and integration issues and identify practical solutions. • Use basic SQL to query and work with data. • Identify opportunities to automate repetitive tasks and improve operational efficiency. • Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity. • Collaborate with technical and non-technical teams to understand their needs and provide effective solutions. • Manage multiple projects and priorities while maintaining clear communication and follow-through. • Document processes, solutions, and system changes as needed. Requirements • 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field. • Hands-on experience supporting business systems, applications, or integrations. • Experience with Zoho Analytics or similar reporting/BI tools, including reports, dashboards, and data queries. • Experience with Zoho CRM and Zoho Flow, or similar CRM and workflow automation platforms. • Experience building or maintaining automations using Pipedream, Make.com, or similar tools. • Familiarity with telephony and call-center systems, including IVR, call routing, or CCaaS platforms. • Basic IT and technical troubleshooting skills. • Basic knowledge of SQL. • Experience using AI tools such as ChatGPT and/or Claude. • Advanced English proficiency, with strong reading and speaking skills, for daily communication with English-speaking teams. • Strong problem-solving skills and the ability to troubleshoot issues independently. • Ability to work autonomously, take initiative, and proactively identify solutions. • Adaptability and ability to manage multiple priorities and projects. • Strong cross-team communication and collaboration skills. Preferred: • Experience working in a BPO, call-center, or other high-volume operational environment. Benefits • 100% remote role for candidates based in Nicaragua or Peru. • Starting salary of $1,100 USD/month, with payments made in USD through Deel. • Work Schedule: 9:00 AM–5:00 PM EST, Monday through Friday, plus a half-day on the weekend. • Work with a collaborative, international team and gain exposure to multiple U.S. entities. • Opportunity to work with a diverse range of business systems, automation tools, analytics platforms, and telephony technologies. • Opportunity to grow within a company focused on structure, innovation, and operational excellence.