This role is for one of Weekday’s clients Salary range: Rs 500000 - Rs 800000 (ie INR 5 - 8 LPA) Min Experience: 1+ years Location: Bengaluru, Karnataka, India JobType: full-time We are looking for a Customer Success Manager who thinks about revenue first. You will own customer outcomes, ensuring clients not only stay but grow. This is not a a support role; it is a growth role. You will drive adoption, expansion, and retention across our portfolio of D2C and e-commerce brands. Key metrics include Net Revenue Retention (>100%), Revenue Realization, Account Retention, and Product Adoption. Requirements Key Responsibilities • Lead smooth onboarding for new accounts and ensure early success • Identify opportunities for upsell or cross-sell based on customer usage and goals • Collaborate with founders and sales to grow account revenue • Conduct monthly reviews with key accounts to surface wins and gaps • Maintain a deep understanding of customer business goals and align product value accordingly • Proactively identify churn risks and execute recovery plans • Educate customers on new features and AI use cases to drive adoption • Build advocacy by driving success stories, testimonials, and case studies • Partner with marketing to co-create webinars, product showcases, and user stories • Track usage, retention, and billing metrics for each account • Maintain accurate forecasting and ensure timely renewals and payments • Provide structured feedback loops to product and growth teams Qualifications • Revenue-first mindset and energy from growth numbers • Managed accounts in a SaaS environment • Understand client lifecycles • Love solving problems and spotting upsell opportunities • Communicate clearly • Think analytically • Act fast • Believe in ownership Must-have skills Customer Relationship Management, Customer Success, Stakeholder Management