Position: Collections Agent Location: Remote At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth. Responsibilities: • Monitor and track overdue accounts, using established protocols to secure timely payments. • Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices. • Provide exceptional customer service to balance high customer satisfaction with effective collections efforts. • Collaborate with other departments to resolve customer issues and disputes efficiently. • Prepare and provide regular reports on debt collection activities and progress. • Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities. Requirements Requirements: • 1+ years of experience in Collections • Fluent in English (at least C1 level), knowledge of additional language Hindi/Punjabi • Proficiency with Microsoft Office and Google Workspace • Strong negotiation skills, attention to detail, and the ability to handle challenging customers. • High-speed internet connection, personal computer, and headset. • Knowledge of state and federal collection laws (preferred). Working Hours: • 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame. • Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours. Benefits Benefits: • Competitive salary with performance bonuses. • Friendly and supportive team. • Opportunity to work and grow professionally at an international level. Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!