Location: Hamilton Contract term: Approximately 6 weeks Start: ASAP About the Role We’re looking for an experienced Senior Consultant with strong ServiceNow expertise to join us on a contract engagement based in Hamilton, with an immediate start. You’ll lead the technical implementation of ServiceNow solutions for a range of customers, working across design, development, configuration and testing within a consulting environment. This role suits a hands-on consultant with strong Customer Service Management (CSM) expertise who can translate business requirements into effective technical solutions. What You’ll Do • Develop best-practice designs and solutions that meet customer requirements and business needs. • Configure, develop, test and manage the technical components of ServiceNow implementations within agreed scope and timelines. • Work closely with architects and cross-functional teams to enhance features and improve customer adoption and value. • Act as a trusted technical advisor, providing guidance throughout implementation. • Maintain strong customer relationships through clear communication and responsive delivery. • Share your ServiceNow expertise, mentor junior consultants and contribute to internal learning sessions. What You’ll Bring • Strong hands-on experience delivering ServiceNow implementations in a consulting environment. • A proficient understanding of ServiceNow CSM products, services and capabilities, or comparable solutions. • Certified Implementation Specialist certification in ITSM and/or CSM. • Experience working in customer service management or customer experience environments. • Development and/or consulting experience with enterprise SaaS solutions. • Experience working within Agile/Scrum environments. • Excellent problem-solving skills and the ability to learn new technologies quickly. • The ability to work independently and collaborate effectively with technical and non-technical stakeholders. Apply Now If you’re an experienced ServiceNow consultant available to start ASAP, apply now with your CV.