<p><span style="font-size: 12pt;"><strong>About Backblaze<br></strong></span></p> <p><span style="font-size: 12pt;">Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.</span></p> <p><span style="font-size: 12pt;">Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.</span></p> <p><span style="font-size: 12pt;">But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a <strong>Principal SRE </strong>to join our team!</span></p> <h3><span style="font-size: 12pt;">About the Role</span></h3> <p><span style="font-size: 12pt;">We are seeking a Principal Site Reliability Engineer (SRE) to help ensure the stability, scalability, and reliability of our production systems. The ideal candidate will have extensive experience collaborating in cross functional teams to manage the design, implementation and ongoing management of the Backblaze core infrastructure. You will be approved to demonstrate strong observability skills, process and service improvement and ability to leverage AI and automation to assist to mitigate issues faster and meet customer demand..</span></p> <p><span style="font-size: 12pt;">As a technical leader in Backblaze you will be expected to work across the organisation to achieve our goals. This will include working with our executives and customers. The role will focus long term strategic focus on platform stability.</span></p> <h3><span style="font-size: 12pt;">Key Responsibilities</span></h3> <p><span style="font-size: 12pt;"><strong>Service Reliability & Operations</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own the availability and durability of critical services across production environments and accountability for outcomes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to work independently, take ownership, and drive projects from problem discovery through resolution.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist and advise on the design of service health metrics using SLIs, SLOs, and error budgets, and escalate issues when thresholds are at risk; partner with service owners to define/iterate SLIs/SLOs and establish error budget policies and alerting.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in leadership on-call rotations, incident response, and post-incident reviews to drive service improvements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Follow established ITIL/OSS processes (incident, change, problem, and capacity management).</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Architect and Design</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Design automation for common operational tasks, reducing manual intervention and toil.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate with engineering on overall storage design, performance expectation against product SLAs.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Define the monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, Catchpoint, ELK), and help integrate runbooks with FireHydrant.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work with CI/CD pipelines, configuration management, and infrastructure as code tools (Terraform, Ansible, Jenkins).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Write scripts (Bash, Python, Go, etc.) to improve system reliability and efficiency.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Collaboration</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with engineering, customer success, product, and operations teams to support resilient system design and operations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work with customers to ensure stability prioritization is based around their needs and experiences in using Backblaze products.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work with vendors and service providers to troubleshoot service issues and track SLA performance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Document systems, share learnings, and help grow a reliability-minded engineering culture.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Continuous Improvement</strong></span></p> <ul>