<div class="content-intro"><h2>Why Choose Bottomline?</h2> <p>Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!</p></div><p><span data-contrast="auto">Position Title: </span><span><span data-contrast="auto"></span><span data-contrast="auto">Renewals Executive</span><span data-contrast="auto"></span></span> <span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Department: </span><span><span data-contrast="auto"></span><span data-contrast="auto">CCO Operations</span><span data-contrast="auto"></span></span> <span data-contrast="auto">Reports To: </span><span><span data-contrast="auto"></span><span data-contrast="auto">Jolanta Popiel </span><span data-contrast="auto"></span></span> <span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">FLSA: </span><span><span data-contrast="auto"></span><span data-contrast="auto">Exempt</span><span data-contrast="auto"></span></span> <span data-contrast="auto">Job Family: </span><span><span data-contrast="auto"></span><span data-contrast="auto">General Professional </span><span data-contrast="auto"></span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">EEOC: </span><span><span data-contrast="auto"></span><span data-contrast="none"><span data-ccp-charstyle="Placeholder Text">Choose</span><span data-ccp-charstyle="Placeholder Text"> an item.</span></span><span data-contrast="auto"></span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">W/C:</span> <span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Position Summary:</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The Renewals Executive supports Bottomline’s recurring revenue by coordinating customer renewals end-to-end-triaging inbound requests, preparing renewal quotes, validating contract terms and pricing and ensuring renewals are closed accurately and on time. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">This role partners closely with Customer Success, Sales, Finance, Billing and Sales Operations, and communicates directly with customers and partners to resolve renewal queries, confirm renewal terms, and secure purchase orders. </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Operational Environment:</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Bottomline’s Renewals Function is transforming to modernize processes, improve data quality, and strengthen forecasting and pricing governance. As not all product lines are yet fully migrated into SFDC, the role operates in a hybrid environment using SFDC plus operational reporting (including Excel). For certain product lines, requests are managed through a case management process. Team members rotate queue coverage, resolve requests, or route them to the right owners, requiring strong prioritization and attention to detail. </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Key Responsibilities:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Manage incoming renewal-related requests through the shared Renewals inbox and case management system</span><span data-ccp-props="{"134233279":false,"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Review, triage, and respond to requests from customers, partners, and internal teams. </span><span data-ccp-props="{"134233279":false,"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Communicate directly with customers and partners to resolve renewal-related queries or clarify con