What You’ll Do • Lead requirements elicitation with government stakeholders — workshops, interviews and working sessions — and turn business needs into structured, unambiguous requirements. • Map as-is processes and design to-be service journeys using BPMN 2.0 and swimlanes, surfacing dependencies, hand-offs, SLAs and edge cases. • Produce high-quality Business Requirements Documents (BRDs), business rules, functional specifications and wireframes. • Write clean, decomposed user stories and Product Backlog Items with testable acceptance criteria, and manage them through Azure DevOps. • Own requirements traceability from business objective through to delivered functionality and sign-off. • Resolve conflicting requirements between departments — facilitate the decision, document it, and keep the programme moving. • Capture non-functional requirements properly: security, data privacy, audit trail, performance and role-based access. • Work day to day with developers, QA, UX and the project manager; support UAT and obtain formal client sign-off. • Use AI tooling to accelerate analysis and documentation — with sound judgment on validation and the handling of sensitive government data. Requirements Essential • Experience: 6+ years of hands-on business analysis on software delivery projects — genuine requirements work, not ERP configuration, pre-sales, QA or project coordination under a BA title. • Government delivery: Proven experience on government or public-sector digital services in the UAE or wider GCC, with real exposure to government stakeholders and regulatory requirements. • Documentation: Demonstrable strength in BRDs, business rules, functional specifications, user stories and acceptance criteria that development and QA teams can build and test from directly. • Process modelling: Confident with BPMN 2.0, as-is / to-be mapping and swimlanes (Visio, Draw.io, Camunda or similar). • Agile delivery: Comfortable owning a backlog and working in sprints, with Azure DevOps or Jira. • Stakeholder skills: Able to facilitate workshops, handle conflict constructively, and communicate clearly with non-technical government stakeholders. • Languages: Fluent Arabic and English, written and spoken — both are used daily on this program. • Location: Currently based in the UAE with valid residency, and able to work on-site in Ajman. • Availability: Able to join at short notice.