<p class="p1">At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. </p> <p class="p2"><strong>What We’re Looking For:</strong></p> <p>We’re seeking a dynamic, entrepreneurial, and strategic leader to serve as the General Manager, Senior Director responsible for a portfolio of 2U’s key university partnerships. This role is responsible for the overall ownership, growth, and success of 2U’s partnerships. The ideal candidate will bring exceptional relationship-building skills, deep business acumen, and a proven ability to drive revenue growth and business results across multiple dimensions.</p> <p>Key accountability areas include managing partner contracts, driving strong partner sentiment, and ensuring the retention, growth, and health of a degree portfolio. This leader will play a critical role in aligning internal and external stakeholders, identifying new opportunities, and fostering a collaborative, results-driven partnership. This role is 100% remote.</p> <p class="p2"><strong>Responsibilities Include, But Are Not Limited To:</strong></p> <h3>Partner Sentiment</h3> <p>Key Drivers: Strategic Relationship Management, Executive Stakeholder Engagement, Proactive Communication & Resolution, Risk Mitigation</p> <ul> <li>Serve as the primary relationship manager for partners, building deep, trusted partnerships with Dean/Provost-level and other senior leaders.</li> <li>Act as the escalation point for complex issues, ensuring timely resolution and maintaining a high level of partner satisfaction.</li> <li>Maintain awareness of partner sentiment through regular check-ins, feedback loops, and proactive communication, driving continuous improvement.</li> <li>Understand and address partner concerns swiftly to preserve long-term collaboration and satisfaction.</li> </ul> <h3>Portfolio Management & Contracting </h3> <p>Key Drivers: Revenue, Strategic Portfolio Management, Lifecycle & Compliance Management, Risk Mitigation & Governance, Negotiating</p> <ul> <li>Strategically manage the health and performance of the partner's portfolio, with a focus on growth, innovation, and long-term sustainability.</li> <li>Regularly review portfolio metrics and performance data to drive improvements and inform strategic decisions.</li> <li>Align product offerings with partner strengths and market demand to optimize enrollment and academic quality.</li> <li>Own the strategic development, review, and negotiation of partner contracts to ensure alignment with 2U’s business objectives and the partner’s goals.</li> <li>Ensure adherence to contractual obligations and manage renewals, amendments, and expansions to support long-term partnership viability.</li> <li>Mitigate risk by maintaining oversight of compliance and identifying potential contractual challenges early.</li> </ul> <h3><strong>Deliver Program Enhancement Strategies </strong></h3> <p>Key Drivers: Strategic Planning & Execution, Revenue Enablement</p> <ul> <li> <ul> <li>Design, implement, and continuously evolve strategies in close collaboration with university stakeholders to unlock sustainable program and revenue growth.</li> <li>Lead cross-functional planning efforts, ensuring seamless alignment between program enhancement strategies, partner goals, and internal operational priorities.</li> <li>Stay ahead of educational trends and competitive dynamics to inform strategic pivots, enabling the timely adaptation of enhancement strategies to meet evolving market demands.</li> <li>Champion and support the execution of strategic revenue-driving initiatives, ensuring internal teams are equipped to land and scale impactful strategies.</li> <li>Focus execution on measurable outcomes that enhance the value delivered to partners, supporting long-term institutional success.</li> </ul> </li> </ul> <p class="p2"><strong>Things That Should Be In Your Background:</strong></p> <ul> <li>Bachelor's degree required; Master’s preferred</li> <li>Demonstrated expertise in a variety of the field’s concepts, practices and procedures</li> <li>5-7 years’ experience managing external clients/partners and leading large scale internal operations</li> <li>Record of success with entrepreneurial approach to building and sustaining effective partnerships and business operations in both dynamic matrix environment and established environment</li> </ul> <p class="p2"><strong>Other Attributes That Will Help You In This Role:</strong></p> <ul> <li>Confident decision-making abilities and an ability to lead people in order to get results</li> <li>Proven success in a matrix management environment</li> <li>Strong organizational and communication skills with the ability work and contribute in a team environment</li> <li>Enthusiasm and the ability to thrive in an atmosphere of constant change</li> <li>Professional development experience, an eye for internal talent</li> <li>Finance acumen (budgets, financial models, etc.)</li> <li>Ability to work with a diverse team in a fast-paced env