Property Management Specialist

<h1>Property Management Specialist</h1> <p><strong>Location:</strong> Remote – Philippines / India<br><strong>Working hours:</strong> 1 PM - 9 PM PST<br><strong>Working days:</strong> Monday to Friday<br><strong>Compensation:</strong> $700 per month</p> <p></p> <h2>About Frontier</h2> <p><strong>Frontier</strong> is a subsidiary of <strong>Fresh Prints</strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it <strong>Frontier</strong>.</p> <p>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. </p> <p><strong>Think of us as your personal talent agent — and good luck with the application!</strong> 😊</p> <p><strong><em>Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.</em></strong></p> <p><strong><em></em></strong></p> <h2 data-pm-slice="1 1 []">About Pillar Properties</h2> <p></p> <p data-pm-slice="1 1 []">Pillar Properties is a Seattle-based, privately owned, family-run real estate company with deep roots in the Pacific Northwest. The company focuses on multifamily and senior housing, taking a relationship-driven approach to development, asset management, and operations, with a long-term commitment to the properties and communities it serves.</p> <p>Pillar Properties manages more than 1,800 residential units across the Pacific Northwest, offering luxury apartment communities that reflect the character of their neighborhoods. The company also plays an important role in the growth of its sister company, Merrill Gardens, having delivered over 3,000 senior housing units and maintaining an active pipeline of future developments.</p> <p>With a strong focus on community involvement and long-term growth, Pillar Properties has received recognition for its business growth, workplace culture, and philanthropic efforts.</p> <h2>About the Role</h2> <p>Pillar Properties is looking for an organized, customer-focused <strong>Enhanced Services Specialist II</strong> to support its property management operations remotely. In this role, you will be the first point of contact for prospective residents and current tenants, helping answer questions, coordinate property tours, manage follow-ups, and support leasing and resident service processes.</p> <p>You will work closely with onsite property teams and internal departments to ensure timely communication, accurate documentation, and a smooth experience for prospects and residents. The ideal candidate has excellent written and verbal English, strong attention to detail, and the ability to manage multiple priorities independently in a remote environment.</p> <h2>Key Responsibilities</h2> <ul data-spread="false"> <li> <p><strong>Customer Communication:</strong> Respond to prospect and resident inquiries through email, CRM platforms, and other digital channels with timely, accurate, and professional communication.</p> </li> <li> <p><strong>Lead Management:</strong> Handle incoming inquiries, follow up with prospects, answer initial questions, and schedule virtual, in-person, and self-guided property tours.</p> </li> <li> <p><strong>Resident Support:</strong> Resolve routine resident questions independently and escalate urgent, sensitive, or property-specific issues to the appropriate team.</p> </li> <li> <p><strong>CRM Management:</strong> Maintain accurate records of inquiries, follow-ups, lead statuses, tour outcomes, and leasing activities.</p> </li> <li> <p><strong>Leasing and Application Support:</strong> Assist with application follow-ups, documentation, conditional approvals, guarantor workflows, and lease preparation.</p> </li> <li> <p><strong>Communication Quality:</strong> Use approved templates and brand guidelines while ensuring all customer-facing communication is clear, accurate, and grammatically correct.</p> </li> <li> <p><strong>Operational Support:</strong> Assist onsite teams with remote administrative tasks, resident communications, package-delivery inquiries, and coordination with relevant teams.</p> </li> <li> <p><strong>Reporting and Documentation:</strong> Track key performance metrics, prepare recurring reports, document meetings, and maintain clear records of decisions and action items.</p> </li> <li> <p><strong>Cross-Functional Collaboration:</strong> Work with property management, marketing, compliance, maintenance, operations, and IT teams to ensure smooth day-to-day operations.</p> </li> <li> <p><strong>Process Improvement:</strong> Identify opportunities to improve response times, workflows, customer satisfaction, and overall operational efficiency.</p> </li> </ul> <h2>Requir