<h3><span style="font-family: 'times new roman', times, serif;">Who we are</span></h3> <p style="text-align: justify;"><span style="font-family: 'times new roman', times, serif;">Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. </span></p> <p style="text-align: justify;"><span style="font-family: 'times new roman', times, serif;">The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. </span></p> <h3><span style="font-family: 'times new roman', times, serif;">About the role</span></h3> <p><span style="font-family: 'times new roman', times, serif;">As a Fleet Dispatcher in our Dallas/Fort Worth Operations, you are the real-time command center for our autonomous fleet and the Autonomous Vehicle Operators (AVOs) who manage them. This is a high-stakes, rapid-response role where your exceptional communication, organization, and problem-solving skills directly ensure the seamless execution of our daily routes.</span></p> <p><span style="font-family: 'times new roman', times, serif;">You will act as the central point of contact, navigating both routine logistics and unexpected, time-sensitive incidents. You must maintain clear, calm, and professional communications with AVOs, internal stakeholders, and clients to ensure every delivery is completed safely, accurately, and on time.</span></p> <p><span style="font-family: 'times new roman', times, serif;"><strong>Location: </strong>On-site at our Fort Worth, TX office / depot (Alliance Airport)<br><strong>Schedule: </strong>12-hour shifts (Details will be discussed during the interview process)<br><br></span></p> <h3><span style="font-family: 'times new roman', times, serif;">What you'll do</span></h3> <p><span style="font-family: 'times new roman', times, serif;"><strong id="docs-internal-guid-fe239a67-7fff-b75c-7669-1da1354c99a8"></strong></span></p> <div> <div class="section page-centered"> <p><span style="font-family: 'times new roman', times, serif;">You will serve as the crucial link between the autonomous fleet, human operators, and the customer base.</span></p> <p><strong><span style="font-family: 'times new roman', times, serif;">Real-Time Fleet Coordination & Communication</span></strong></p> <ul> <li><span style="font-family: 'times new roman', times, serif;"><strong>Lead Dispatch</strong>: Proactively dispatch and communicate daily shifts, assigned vehicles, and specific route instructions to Autonomous Vehicle Operators (AVOs).</span></li> <li><span style="font-family: 'times new roman', times, serif;"><strong>Route Execution:</strong> Monitor the real-time status of all dispatched vehicles and deliveries, prioritize tasks, and provide critical updates to AVOs and clients to maintain the delivery schedule.</span></li> <li><span style="font-family: 'times new roman', times, serif;"><strong>Rapid Response:</strong> Serve as the primary contact for all emergency and non-emergency inbound communications (via Slack, phone, and video calls), quickly assessing situations and providing solution-oriented guidance.</span></li> <li><span style="font-family: 'times new roman', times, serif;"><strong>Client Updates:</strong> Communicate delivery statuses, including any delays or changes, professionally and proactively to ensure customer satisfaction.</span></li> <li><span style="font-family: 'times new roman', times, serif;"><strong>Escalation Updates: </strong>Communicate urgent updates and resolutions to AVO Supervisors and Operations Management promptly and clearly.</span></li> </ul> <p><strong><span style="font-family: 'times new roman', times, serif;">Monitoring, Tracking, and Compliance</span></strong></p> <ul> <li><span style="font-family: 'times new roman', times, serif;"><strong>TMS Tracking: </strong>Continuously utilize TMS platform and fleet management software to track vehicle locations, freight progress, and estimated times of arrival for all relevant internal stakeholders.</span></li> <li><span style="font-family: 'times new roman', times, serif;"><strong>Process Compliance:</strong> Ensure all AVOs and drivers are strictly adhering to Gatik's operational procedures, safety protocols, and relevant regulatory compliance standards (DOT/FMCSA).</span></li> <li><span style="font-family: 'times new roman', times, serif;"><strong>Incident Logging:</strong> Accurately log all operational data, including schedules, de