<h3 style="text-align: justify;"><span style="font-family: 'times new roman', times, serif;">Who we are</span></h3> <div style="text-align: justify;"> <p><span style="font-family: 'times new roman', times, serif;">Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. </span></p> <p><span style="font-family: 'times new roman', times, serif;">The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. </span></p> </div> <h3 style="text-align: justify;"><span style="font-family: 'times new roman', times, serif;">About the role</span></h3> <p><span style="font-family: 'times new roman', times, serif;">We’re looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik’s IT systems running smoothly day to day. This person will support employees with hardware, software, networking, and workplace technology needs, while helping maintain a reliable and secure IT environment. </span><span style="font-family: 'times new roman', times, serif;">This is a highly tactical, onsite role ideal for someone who enjoys solving problems quickly, supporting end users, and working across a wide range of IT systems and tools.</span></p> <div> <p><span style="font-family: 'times new roman', times, serif;">This role is onsite 5 days/week at our Santa Clara, CA office!</span></p> </div> <h3 style="text-align: justify;"><span style="font-family: 'times new roman', times, serif;">What you'll do</span></h3> <ul style="text-align: justify;"> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Provide day-to-day IT support for laptops, desktops, peripherals, mobile devices, and office technology</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Set up and configure new hire equipment, user accounts, access permissions, and software</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Troubleshoot hardware, software, network, printer, and AV issues across the office</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Install, maintain, and repair computers, peripherals, and conference room equipment</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Support onboarding and offboarding, including device setup, account provisioning, and equipment collection</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Manage IT inventory, asset tracking, and equipment lifecycle needs</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Perform routine system, security, and connectivity checks</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Document support issues, resolutions, and internal IT processes</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Partner with vendors to resolve hardware, internet, networking, or office IT issues</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Support office infrastructure needs such as cabling, access points, and conference room setup</span></li> </ul> <h3 style="text-align: justify;"><span style="font-family: 'times new roman', times, serif;">What we're looking for</span></h3> <ul style="text-align: justify;"> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">5+ years of experience in IT support, desktop support, or systems support</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Experience supporting Windows, macOS, and Linux systems in a production environment</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Experience with Google Workspace administration</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-fami