<div class="content-intro"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together</p> <p> </p></div><p> </p> <p>Key Responsibilities</p> <ul> <li>Rigorous and quality driven on-boarding process taking 3 months before sign-off to serve independently.</li> <li>Pro-active actions to ensure SLAs and KPIs are achieved.</li> <li>Regular documented and communicated updates with clear status, descriptions and actions in Service Now and Jira applications plus others.</li> <li>Incidents and Change form part of daily activities and need to be carefully and accurately worked on towards a successful quality closure following predefined steps.</li> <li>Preparation of Changes following precise steps, testing, communication and documentation towards a successful closure.</li> <li>Entry into Service (EiS) activities assisting colleagues.</li> <li>Project implementation assisting colleagues.</li> <li>Monitoring and alerts happen daily where knowledge and response skills are required to ensure quick actions are taken.</li> <li>Escalation to colleagues and peers, if in doubt without, to seek advice and guidance is encouraged.</li> <li>Reviewing and Updating documentation in tools like Confluence are a key element to follow with diligence.</li> <li>Equipment Installation, configuration, implementation and de-commissioning.</li> <li>Assisting to ‘make good’ and ‘tidy up’ works to deliver a final customer facing environment.</li> <li>Assisting stock management and inventory updates are regular activities and need due diligence and accuracy.</li> <li>Adherence to all H&S requirements at site(s)</li> <li>Cross country involvement with colleagues outside of the UK.</li> <li>Participation and contribution in Google, MS Teams (and others) plus Customer facing meetings when required.</li> <li>On Duty in a rota of 1 in 3 weeks over a 7-day week.</li> <li>Ability to provide input on areas that can be improved for individual and colleagues.</li> </ul> <p>Other Job Specifications:</p> <ul> <li>The candidate will undergo detailed vetting to gain security clearance (SC).</li> <li>The environment is heavy aircraft manufacturing operations with high quality,strong culture and significant safety on a global basis.</li> </ul> <ul> <li>Proven ability to work overtime, shift patterns and on-call in a rota system.</li> <li>3 x 8-hour shift patterns commencing on site at 06:00am and 10:00am M-F and a work from home shift commencing at 08:00am which can be flexible with agreement. 30-minute break each shift.</li> <li>The need to be less than one hour away from site for any On Call emergency activity to be carried out at site</li> <li>The ability to be a lone worker on site following the agreed site communications and processes.</li> <li>Proven technical skills in technologies like Cisco, Aruba, Arista, F5, Cabling and others.</li> <li>Take part in pan-European technical expertise, forums, collaborations and escalations.</li> <li>Ability to share and gain knowledge with team members and colleagues.</li> <li>Protocols IPv4, IPv6, TCP, UDP, DNS, DHCP, BGP, OSPF</li> <li>IOS, VPN, Routing, Firewall, Google, Microsoft, Cloud environments</li> <li>Network cabling, copper, fibre, wireless, telephony can be an advantage.</li> </ul> <p>Soft skills:</p> <ul> <li>Customer satisfaction oriented.</li> <li>Team member and spirit priority.</li> <li>Autonomy.</li> <li>Good communication skills.</li> <li>Curious.</li> <li>Conscientious.</li> <li>Presentable and well mannered.</li> <li>Tidy and proud of workmanship.</li> </ul> <p>General background:</p> <ul> <li>2-3 years’ experience in multi-site managed service network environment.</li> <li>Manufacturing 24 x 365 campus environment advantageous.</li> <li>Ability to work in shift patterns and on-call.</li> <li>Full UK driving licence (clean is desired).</li> <li>Vetting will be a requirement and must be successful.</li> </ul> <p>Benefits:</p> <ul> <li>Cycle to work scheme</li> <li>Life insurance</li> <li>Private medical insurance</li> <li>Sick pa