<div class="content-intro"><p>Join the Team!</p> <p>Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?</p> <p>At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!</p> <p>We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.</p></div><h3><span data-contrast="auto">Job Overview</span></h3> <p><span data-contrast="auto">Align is seeking an Operations Manager to drive operational excellence across our Managed Services and Professional Services organizations. This role will develop the operating processes, performance insights, dashboards, forecasting models, and AI-enabled solutions that help leaders make better decisions and improve execution.</span><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":252}"> </span></p> <p><span data-contrast="auto">The ideal candidate is an operations leader who is highly analytical and comfortable working across business functions. This individual will not simply report on performance; they will establish scalable operating rhythms, improve workflows, translate data into action, and help the organization use AI and automation to work more effectively.</span><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":252}"> </span></p> <ul> <li>The hybrid position out of our New York City office.</li> <li>This is a full-time position offering full benefits, a base salary in the $140,000-$160,000 range (commensurate with experience), paid training and performance-based bonuses.</li> </ul> <h3>Responsibilities</h3> <ul> <li><strong><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Process & Workflow Optimization: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Design and implement scalable procedures, tools, and operational rhythms that improve efficiency, consistency, accountability, and service delivery.</span></span><span data-ccp-props="{"201341983":0,"335559685":317,"335559739":60,"335559740":252,"335559991":230}"> </span></li> <li><strong><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Cross-Functional Alignment: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Partner with Managed Services, Professional Services, Finance, People Operations, Sales, Technology, and executive leadership to execute company priorities and align reporting and operational needs.</span></span><span data-ccp-props="{"201341983":0,"335559685":317,"335559739":60,"335559740":252,"335559991":230}"> </span></li> <li><strong><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Budget & Financial Management: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Track operational expenditures and financial performance, monitor KPIs, and conduct cost-benefit and return-on-investment analyses to support sound business decisions.</span></span><span data-ccp-props="{"201341983":0,"335559685":317,"335559739":60,"335559740":252,"335559991":230}"> </span></li> <li><strong><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Strategic Planning: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Support planning cycles, manage milestones for key operational initiatives, and translate complex information into clear executive-level recommendations.</span></span><span data-ccp-props="{"201341983":0,"335559685":317,"335559739":60,"335559740":252,"335559991":230}"> </span></li> <li><strong><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Performance Management: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Establish</span><span data-ccp-parastyle="List Bullet"> operational scorecards, business reviews, and accountability mechanisms that connect team activities to business outcomes.</span></span><span data-ccp-props="{"201341983":0,"335559685":317,"335559739":60,"335559740":252,"335559991":230}"> </span></li> <li><strong><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Continuous Improvement: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Identify</span><span data-ccp-parastyle="List Bullet"> bottlenecks, control gaps, and opportunities for standardization, then </span><span data-ccp-parastyle="List Bullet">lead</span><span data-ccp-parastyle="List Bullet"> practical improvements that can be measured and sustained.</span></span><span data-ccp-props="{"201341983":0,"335559