<div class="content-intro"><p><strong>InfoSum is WPP’s privacy-first data collaboration technology, trusted by global businesses to unlock the full potential of their first-party data without risk. Its patented, cross-cloud, decentralized collaboration technology leverages advanced Privacy-Enhancing Technologies (PETs) to radically transform how companies generate audience intelligence and drive better customer experiences. As the foundational infrastructure underpinning WPP Open, InfoSum powers trusted data collaboration across every cloud, client, and capability.</strong></p></div><p><span class="TextRun SCXW208241327 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW208241327 BCX0">Customer Success Manager role at </span><span class="NormalTextRun SpellingErrorV2Themed SCXW208241327 BCX0">InfoSum</span><span class="NormalTextRun SCXW208241327 BCX0"> (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly promoted Senior CSM with clear path for growth.</span></span><span class="EOP SCXW208241327 BCX0" data-ccp-props="{}"> </span></p> <p><span style="text-decoration: underline;"><strong>What you'll be doing:</strong></span></p> <p><span data-contrast="auto">The Customer Success Manager (CSM) will be a key member of the North American Client Services team at InfoSum, responsible for driving the adoption and usage of InfoSum's data collaboration platform. This role is critical as InfoSum transitions from a flat-rate SaaS model to a usage-based revenue model, placing heavy emphasis on driving platform adoption and client engagement.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">After the sales team closes a new contract, the CSM takes ownership of the client relationship. This CSM will manage a portfolio of accounts and will be responsible for making the InfoSum platform indispensable to clients through strong relationship building, understanding their business goals, and aligning them with InfoSum's capabilities.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The core focus is on ensuring client stickiness, securing renewals, and identifying expansion opportunities. The CSM will manage a portfolio of approximately 16-20 accounts, including a mix of major brands, publishers, and data providers, alongside smaller customers.</span><span data-ccp-props="{}"> </span></p> <p><span style="text-decoration: underline;"><strong>What you'll need:</strong></span></p> <p><strong><span data-contrast="auto">Industry Experience:</span></strong> <br><span data-contrast="auto">A minimum of 3-5 years in a customer success or account management role within the Ad Tech industry.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Paid Media Expertise:</span></strong> <br><span data-contrast="auto">Solid understanding of the paid media marketplace, including how decisions are made, how money moves, and the competitive landscape (DSPs, SSPs, data platforms). Candidate doesn't need to know everything but should know "a sliver of it" and be hungry to expand.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Business & Outcome Focus:</span></strong> <br><span data-contrast="auto">Ability to articulate success through business outcomes and metrics (e.g., revenue growth, usage increase) rather than just relationship management.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Usage-Driven Mindset:</span></strong> <br><span data-contrast="auto">Understanding that renewals are earned through continuous value delivery and driving platform usage, not through a once-a-year conversation.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Technical Aptitude:</span></strong> <br><span data-contrast="auto">Technical understanding of how Ad Tech platforms work. While not a coding role, the candidate must be able to grasp technical concepts to be a credible partner to clients and internal teams.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Attitude & Hunger:</span></strong> <br><span data-contrast="auto">"Be hungry. Attitude is most important. Attitude and talent." — strong desire to learn, grow, and take ownership. Proactive, startup mentality.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Career Commitment:</span></strong> <br><span data-contrast="auto">Preference for candidates who have demonstrated commitment by staying with a previous company for at least two years, showing they can deeply learn a technology.</span><span data-ccp-props="{}"> </span></p> <p><span style="text-decoration: underline;"><strong>Who you are:</strong></span></p> <p><strong>You're open<em>:</em> </strong>We are inclusive and collaborative