Overview Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose. We’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 Fastest Growing Private Companies list in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and engage in solving critical, world-changing federal challenges. Position Summary The Humanitarian Assistance Support Contract (HASC) combines deep institutional expertise, technical leadership, and a strong commitment to U.S. missions. Through HASC, Team Credence provides operational and administrative support to the U.S. Department of State (DOS) to coordinate humanitarian assistance, disaster response, and foreign assistance efforts across multiple bureaus, maintaining a 24/7 response capability. Credence has an immediate need for a Program Analyst. The Program Analyst will provide program management, process improvement, analytical, and operational support to the Department of State’s Bureau of Global Health Security and Diplomacy (GHSD). GHSD leads and coordinates Department efforts related to global health security, foreign assistance, international cooperation, and diplomatic engagement. The Program Analyst will work closely with GHSD offices, U.S. embassies and posts, and other Department stakeholders to improve the design, funding, coordination, execution, and monitoring of programs and administrative processes. The position will identify opportunities to streamline workflows, improve tasking and correspondence management, strengthen performance tracking, and automate repetitive processes. Day-to-day oversight of the position will be provided by a designated Department of State Government Technical Manager (GTM), with formal supervisory and evaluation functions performed by a Team Credence contract supervisor. Application Closing Date: The closing date for applications is Friday, October 30, 2026. B. Essential Duties and Responsibilities Under the direction of the designated GTM, the Program Analyst will: • Support GHSD offices and U.S. embassies/posts in designing, coordinating, and implementing foreign assistance programs and related initiatives. • Analyze existing program design, grantmaking, tasking, correspondence, and approval processes and recommend improvements that increase efficiency, consistency, and timeliness. • Develop and maintain standard operating procedures (SOPs), process maps, workflow documentation, job aids, and other materials supporting program and operational activities. • Facilitate meetings, working sessions, and process-improvement discussions with GHSD staff, embassies/posts, and other stakeholders. • Manage multiple workstreams using project management tools and methodologies; track milestones, dependencies, deliverables, risks, and action items. • Develop trackers and dashboards to monitor program design activities, task completion, correspondence turnaround times, suspense dates, and other performance indicators. • Analyze data to identify bottlenecks, recurring issues, compliance risks, and opportunities for process improvement. • Support the development, drafting, clearance, routing, and tracking of correspondence, taskers, briefing materials, approval documents, and other official products. • Strengthen tasking and correspondence management by establishing standardized processes for assignment, tracking, follow-up, completion, and documentation. • Monitor tasking completion rates, correspondence turnaround times, suspense compliance, and other operational metrics and elevate emerging risks to appropriate stakeholders. • Support program and financial tracking activities, including monitoring budgets, obligations, expenditures, and other relevant financial data. • Apply knowledge of federal assistance, acquisition, and Department processes to support compliant and efficient program execution. • Identify opportunities to automate manual or repetitive processes using tools such as Microsoft Power Automate, SharePoint, Power BI, chatbots, and related technologies. • Develop, test, document, and support implementation of automation tools and digital workflows. • Develop leadership-ready dashboards and reports that communicate progress, trends, risks, bottlenecks, and improvement opportunities. • Prepare quarterly reports summarizing process improvements, automation initiatives, performance trends, and measurable outcomes. • Develop and deliver training materials, presentations, facilitation guides, and job aids to support adoption of new tools and procedures. • Conduct after-action reviews and develop lessons-learned reports following major initiatives, program cycles, and tasking activities. • Support change-management activities associated with new processes, tools, policies, and organizational requirements. • Coordinate across multiple GHSD offices, Department stakeholders, and overseas posts to ensure timely completion of programmatic and administrative requirements. • Perform additional duties as assigned. Requirements Education and Experience • Bachelor’s degree in public administration, Business Administration, Public Health, Project Management, or a related field. • At least five (5) years of experience in project management, program design, process improvement, business operations, or a related field. • Demonstrated experience managing multiple projects, workstreams, or competing priorities in a complex organizational environment. • Experience developing and implementing process improvements, SOPs, workflow documentation, or operational improvement plans. • Experience working with multiple stake