Located in our Liverpool office the Team Leader will manage a team of file handling and support staff in delivering market leading results for ensure while mentoring and developing team members to reach their full potential and achieve targets and objectives • Responsibility to develop all handlers to achieve a financial authorities within agreed timescales • Managing individual and team performance against KPIs and SLAs, formulating plans where improvements needed • Completing supervision in line with each individual’s competency matrix, providing timely coaching and identifying training needs to aid individual development, and maintaining accurate development records • Assist the BUD with key client auditing activity as required, completing in line with agreed deadlines • Manage individuals on performance improvement plans where there are performance issues • Provide continual feedback on development areas to the BUD with recommendation for improvement. • Monitoring the caseload/workload of agreed team members including allocation of files and tasks. • Providing an environment where team members feel motivated and promoting a team working culture • Driving continuous improvement within the team, including conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans • Monitoring and managing financial processes (including client account, office account and WiP) to ensure actions taken in line with SRA guidelines and timescales) • Managing team members according to the firms policies and ensuring that HR procedures are followed such as appraisals, discipline and grievances • Checking incoming and outgoing post as required by administrative policies and procedures • Preparing for and conducting Team and 1 to 1 meetings, including disseminating information from the BUD or Departmental Meetings. • To ensure compliance with the SRA Code of Conduct 2011 • Technically competent in EL/PL claims and litigation is essential. • Ability to nurture and encourage team members to give of their best • Knowledge of recent changes in Court processes • Knowledge of SRA and ISO guidelines • Excellent communication and interpersonal skills across all levels. • Ability to plan, prioritise and focus on achieving targets and objectives • Positive, confident and enthusiastic • Good client care skills and evidence of working to client guidelines • Ability to win the trust and confidence of others • Ability to anticipate problems and identify solutions • Driven to achieve goals • Excellent listening and verbal communication skills • Ability to influence others • Ability to remain calm under pressure • Ability to take constructive feedback and set personal goals for continuous improvement • Ability to remain fair and objective at all times • Davies Incentive Plan • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) • Family Cover Private Medical Insurance (Bupa) • Simply Health Care Cash Plan • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing • Death in Service • Critical Illness Cover • PHI/Income Protection (Private health insurance) • Pension Contribution based 5% Employee / 3% Employer • Employee Resource Groups • Employee Volunteering Programme • Cycle to Work Scheme* • Tech Scheme* • Season Ticket Loan* • Gym Flex* • Access to Online Discount Sites • Discounted Gourmet Society Membership • Discounted Tickets for Merlin Attractions nationwide • Discounts at local retail outlets * after successfully completing probation