<p><strong>IT Specialist</strong></p> <p><strong><em>Location: Hybrid in NYC </em></strong><strong>(3 day in-office requirement)</strong></p> <p><strong>Qualifications:</strong></p> <ul> <li>3+ years in IT, systems, or IAM engineering at a SaaS or cloud-first company.</li> <li>Hands-on Okta administration and strong troubleshooting of authentication loops and "user not assigned" style failures.</li> <li>Google Workspace admin experience and Slack admin experience.</li> <li>macOS fleet management with Jamf or a comparable MDM.</li> <li>Practical scripting/automation (Python, Bash or Node) and comfort with REST APIs.</li> <li>Working knowledge of AWS and/or GCP IAM, secrets management and service-account hygiene.</li> <li>Calm, ownership-driven communication with non-technical users, and good ticket hygiene.</li> </ul> <p><strong>Bonus points:</strong></p> <ul> <li>ZTNA/VPN and JIT access tools.</li> <li>Experience in a post-acquisition or multi-tenant identity migration.</li> <li>GitHub org administration; Jira Service Management; Terraform for Okta/Google.</li> <li>Experience administering AI/LLM platforms and MCP/connector governance.</li> <li>Wi-Fi and network knowledge and experience: troubleshooting connectivity, DHCP/DNS, VPN and office wireless (e.g. Meraki or similar), including supporting offices in multiple locations.</li> </ul> <p><strong>A day in the life and how you’ll make an impact:</strong></p> <p>Identity & access </p> <ul> <li>Administer device management platforms for laptops and mobile devices (Jamf)</li> <li>Manage identity (Okta) and access platforms, enforcing security policies and workflows</li> <li>Support user provisioning and deprovisioning across all core systems</li> <li>Maintain control over access to business tools and infrastructure</li> </ul> <p>SaaS administration</p> <ul> <li>Administer Google Workspace, Slack Enterprise , GitHub, Jira and more</li> </ul> <p>AI tooling administration</p> <ul> <li>Operates Claude Enterprise and supports similar tools.</li> <li>Work with Security (AppSec) on the approval path for new connectors, Slack apps and Chrome extensions.</li> </ul> <p>Workplace IT & A/V support</p> <ul> <li>Support office Wi-Fi, printers, meeting-room AV and calendars, door access and guest networks across, NY working with vendors where needed.</li> </ul> <p>Automation & continuous improvement</p> <ul> <li>Build and maintain automations for onboarding, access requests, spend approvals and reporting.</li> <li>Write clear runbooks and user-facing FAQs; analyze ticket trends and eliminate the top repeat causes.</li> <li>Take part in company-wide projects (migrations, new tool rollouts, security initiatives).</li> </ul> <h2>Success looks like</h2> <ul> <li>First-response and resolution times.</li> <li>Fewer repeat access tickets through root-cause fixes and automation.</li> <li>Clean joiner/mover/leaver and access-review processes with a clear audit trail.</li> <li>Smooth cut-overs for migration phases, with proactive communication ahead of them.</li> </ul> <p><strong>About the team:</strong></p> <p>Melio is an innovative company where IT plays a key role. Our team supports hundreds of engineers, data, CX, risk and GTM staff across Tel Aviv, New York and remote locations. You’ll have a real impact on how we work, including hands-on work with AI and automation.</p> <p><strong>About Melio USA: </strong></p> <ul> <li>Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. </li> <ul> <li>The annual base salary range for this position is $100,000-$115,000 </li> </ul> <li>Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.</li> <li>401K matching: Feel the investment of working at a high-growth company.</li> <li>Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees. </li> <li>Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, and parental leave to allow you to take the time you need, when you need it. </li> <li>Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week. </li> <li>Office culture: Thrive in our collaborative office in New York City in a hybrid working environment. We are dog friendly as well!</li> <li>Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities. </li> </ul> <p>Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.</p> <p>Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equ