<p>Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.</p> <p>As the <strong>Head of Information Technology (IT) </strong> at Formlabs, you will own the foundation the whole company runs on: our global network, on-premise servers, endpoints, IT service desk, identity and access, and the security program that protects Formlabs and our customers’ data. This is a single, combined leadership role — where you will lead as a player-coach.</p> <p>You will lead a global team of 7 spanning network administration, systems administration, help desk, and cybersecurity, and support offices in Somerville, Germany, Budapest, and Shenzhen.</p> <p>You will join the Systems team, which enables every Formlabs team with enterprise applications, infrastructure, data, AI, and security. You will report to the CIO.</p> <p>This role is based in our Somerville, MA office and is an onsite role. </p> <p><strong>The Job:</strong></p> <ul> <li><strong>Team Leadership:</strong> Lead, coach, and develop a team of 7 across network, systems, help desk, and cybersecurity. Set clear priorities, build strong technical leadership within the team, and grow the team’s automation and scripting skills.</li> <li><strong>Network & Connectivity:</strong> Own our Cisco Meraki estate across four countries — SD-WAN and site-to-site VPN, firewalls, segmentation, Wi-Fi, ISP circuits, cloud VPN tunnels, remote access, and the specific connectivity and compliance requirements of operating in China.</li> <li><strong>Strategy & Roadmap:</strong> Define and drive a combined infrastructure and security roadmap that balances reliability, risk, cost, and user experience — and explain it in business terms to the CIO, CFO, and company leadership. </li> <li><strong>Servers & Resilience:</strong> Own on-premise compute (Proxmox) and the services that run on it — lifecycle, patching, monitoring, backup and tested restores, and disaster recovery — and make deliberate decisions about what stays on-prem versus moves to cloud or SaaS.</li> <li><strong>Security Program:</strong> Own Formlabs’ cybersecurity program end to end: policy, risk register, vulnerability and patch management, endpoint protection, email and SaaS security, logging, data loss prevention, and incident detection, response runbooks, and exercises.</li> <li><strong>Staffing Model & Services:</strong> Provide leadership on how the team is staffed and which services it relies on — deciding what to build in-house versus source from managed service and security partners — and hold those partners accountable to clear scope and SLAs.</li> <li><strong>Identity & Access:</strong> Own the joiner/mover/leaver process, SSO and MFA, privileged and break-glass access, and admin hygiene across Google Workspace and core SaaS — with the evidence trail auditors expect.</li> <li><strong>IT Service Desk & Endpoints:</strong> Ensure a fast, friendly, measurable help desk for ~800 employees — ticket SLAs, onboarding/offboarding, laptop lifecycle and MDM, conference room and A/V, and site support — and personally own the hardest escalations.</li> <li><strong>Automation & AI:</strong> Replace manual, repeatable work with automation and AI-assisted workflows across provisioning, monitoring, ticket triage, and reporting, so the team scales with the company.</li> <li><strong>Vendors & Budget:</strong> Own the infrastructure and security vendor portfolio and budget — contracts, renewals, licensing, and hardware refresh plans — and make clear build/buy/partner tradeoffs.</li> <li><strong>Documentation & Continuity:</strong> Maintain current diagrams, inventories, runbooks, and on-call/escalation coverage so no system depends on a single person’s knowledge.</li> </ul> <p><strong>You:</strong></p> <ul> <li><strong>Experience:</strong> 8+ years in IT infrastructure and/or security, including 2+ years leading teams, ideally in a mid-sized (500–2,000 person) company with multiple international sites.</li> <li><strong>Network & Systems Depth:</strong> Hands-on expertise in enterprise networking (routing, VPN, firewalls, segmentation, Wi-Fi) and server virtualization; you can review a firewall rule set or a backup design yourself.</li> <li><strong>Security Leadership:</strong> Practical experience building or running a security program at a company without a large dedicated security team — including EDR, identity, vulnerability management, and incident response.</li> <li><strong>Service Mindset:</strong> You care how employees experience IT, measure service quality, and lead a help desk with the same rigor as a network.</li> <li><strong>Vendor Management:</strong> Proven ability to design a team’s staffing and sourcing model, and to select, negotiate with, and hold managed service providers accountable.</li> <li><strong>Communication:</strong> Translate technical risk into clear business decisions for executives, and write clear policies, runbooks, and recommendations.</li> <li><strong>Controls & Compliance:</strong> Experience with frameworks such as NIST CSF, ISO 27001, or SOC 2, and with IT general controls in an audit-ready environment.</li> <li>Bachelor’s degree in a technical field or equivalent experience.</li> </ul> <p><strong>Bonus Points:</strong></p>