<div class="content-intro"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong><span data-contrast="none">Who We Are</span></strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.</span></p></div><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">This position will be <strong>remote </strong>with occasional travel (up to 20%). We prefer candidates based in the following states: Texas, Louisiana, Missouri, New York, Florida, North Carolina, Georgia, Tennessee, and New Jersey.</span> </span><br><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">What You’ll Do</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">As a Patient Engagement Supervisor, you will be responsible for leading and guiding a team of Patient Engagement Associates I & II who support caregivers throughout the full member journey, from initial outreach and enrollment through ongoing engagement and partnership during a child's care experience with Imagine Pediatrics.</span> <span data-contrast="auto">This role entails direct supervision, including one-on-one meetings, managing timekeeping and attendance, delivering continuous training, overseeing performance management, and serving as a subject matter expert and escalation point for caregiver engagement and enrollment activities. You will be responsible for ensuring a seamless, high-quality experience that drives enrollment, engagement, caregiver satisfaction, and long-term participation in Imagine Pediatrics programs and services.</span><span data-ccp-props="{"201341983":0,"335559738":210,"335559739":210,"335559740":300}"> </span></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-ccp-props="{"201341983":0,"335559738":210,"335559739":210,"335559740":300}"><span data-contrast="auto">You will:</span><span data-ccp-props="{"335559739":120}"> </span></span></span></p> <ul> <li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Conduct regular one-on-one meetings with direct reports to provide feedback, set goals, and support professional development.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Ensure team members are informed, engaged, and equipped to meet service and performance standards.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Ensure accuracy in timesheets in accordance with company policies and approve scheduling changes and time-off requests.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Provide ongoing coaching and constructive feedback to improve associate effectiveness, quality, and performance.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Lead and develop Patient Engagement Associates responsible for both enrollment and longitudinal caregiver engagement activities.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Monitor and drive team performance against enrollment, outreach, caregiver engagement, and experience metrics.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Assist in the development and implementation of strategies that improve caregiver participation, engagement, and operational efficiency.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></span></li> <li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span data-contrast="auto">Act as the first point o