<p><strong>Bogotá, Colombia | On-site</strong></p> <p>At MAJORITY, we are looking for a highly analytical, curious, and proactive <strong>Customer Service Analytics Analyst</strong> to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation.</p> <p>This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights.</p> <h3>What you'll do</h3> <ul> <li> <p>Own and develop analytics for our Customer Service organization.</p> </li> <li> <p>Build dashboards and reporting for key CS metrics and KPIs.</p> </li> <li> <p>Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.</p> </li> <li> <p>Partner with CS leadership to turn data into clear recommendations and business decisions.</p> </li> <li> <p>Explore AI, automation, and new analytical tools to improve operational visibility and efficiency.</p> </li> </ul> <h3>What we're looking for</h3> <ul> <li> <p>Strong experience in data analytics, business analytics, operations analytics, or a similar role.</p> </li> <li> <p>Strong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting.</p> </li> <li> <p>Advanced Google Sheets or Excel skills and experience with BI tools.</p> </li> <li> <p>High level of autonomy, ownership, curiosity, and ability to communicate insights clearly.</p> </li> <li> <p>Fluency in Spanish and English and a bachelor's degree from a <strong>top-tier university</strong>, ideally in Analytics, Engineering, Economics, Business, Science, or a related field.</p> </li> </ul> <h3>Nice to have</h3> <ul> <li> <p>Experience in fintech, technology, or high-growth companies.</p> </li> <li> <p>Experience working with Customer Service or Customer Operations data.</p> </li> <li> <p>Experience with Looker, Intercom, or similar tools.</p> </li> </ul> <h3>What we offer</h3> <ul> <li> <p>Direct impact on the development of a global Customer Service organization.</p> </li> <li> <p>High exposure to leadership, Product, Operations, Data, and Technology.</p> </li> <li> <p>Competitive salary, indefinite-term contract, statutory benefits, and comprehensive healthcare coverage including prepaid medicine.</p> </li> </ul> <p><em>We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity.</em></p>