<p>As a <strong>Launch Manager </strong>you'll be the face of Navan for our most strategic Premier clients during the most critical moment of their journey — the transition from Reed & Mackay to Navan. You'll bring deep expertise in enterprise travel program management, a consultative mindset, and the ability to earn trust fast with sophisticated buyers.</p> <p>You'll own the end-to-end migration experience: from discovery and data migration through go-live and early adoption — ensuring every client launches with confidence and immediately feels the Navan difference. This role is a rare opportunity to become the subject matter expert on one of our most strategic migration paths, helping to shape our playbook and influence product design.</p> <p><strong>What You’ll Do:</strong></p> <p><strong> Client Advisory & Strategic Onboarding</strong></p> <ul> <li><strong>End-to-End Ownership:</strong> Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing all work streams, project plans, and timelines from kickoff to go-live.</li> <li><strong>Stakeholder Management:</strong> Serve as a trusted advisor to senior stakeholders (travel managers, CFOs, procurement), maintaining high-quality communication and holding executive presence.</li> <li><strong>Discovery & Workflows:</strong> Lead the discovery process to map legacy Reed & Mackay policies, workflows, preferred suppliers, reporting, and duty of care requirements into equivalent Navan solutions.</li> <li><strong>Pre-Engagement Support:</strong> Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.</li> </ul> <p><strong> Technical Integration & Cross-Functional Alignment</strong></p> <ul> <li><strong>Cross-Functional Collaboration:</strong> Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.</li> <li><strong>Product Advocacy:</strong> Translate customer pain points and system gaps into actionable feedback to influence Navan’s product roadmap.</li> <li><strong>Issue Escalation:</strong> Assist customers in quickly identifying potential technical risks and escalate them appropriately to ensure a seamless onboarding window.</li> <li><strong>Payment & Expense Expertise</strong> is a must</li> </ul> <p><strong> Change Management & Process Optimization</strong></p> <ul> <li><strong>Tailored Training:</strong> Design, develop, and deliver comprehensive change management and training programs (including written/video collateral, standard operating procedures, and remote/on-site training) to drive rapid end-user adoption.</li> <li><strong>Playbook Development: </strong>Capture insights from each migration to continuously optimize process efficiency, build out work instructions, and scale the Navan Premier playbook.</li> </ul> <p><strong>What We’re Looking For:</strong></p> <ul> <li>4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.</li> <li>Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.</li> <li>Direct experience implementing or administering expense programs and/or corporate card programs.</li> <li>Understanding of month-end close processes, ideally with cloud-based ERPs (e.g., NetSuite, Sage Intact, QuickBooks Online).</li> <li>A hyper-effective project manager who can dive into the weeds of complex data migration while remaining connected to macro business strategies.</li> <li>A natural, inquisitive problem solver who uncovers solutions to suit client needs. .</li> <li>Exceptional oral, written, and presentation skills; an ability to capture attention and explain complex technical concepts simply to diverse audiences.</li> <li>Experience with Salesforce, Jira, or similar project management and CRM platforms is a plus.</li> <li>Willing and able to travel both domestically and internationally to visit customers and prospects. 25%</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.<br><br>For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.</div><div class="title">Pay Range</div><div class="pay-range"><span>$97,500</span><span class="divider">—</span><span>$170,000 USD</span></div></div></div><div class="content-conclusion"><p> </p> <p>Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are ma