<p><strong><span data-contrast="none">Who we’re looking for</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> <p><span data-contrast="none">As the Sales Development organization grows across HNA and Global markets, the SDR Team Lead will provide an additional layer of day-to-day leadership, coaching, and operational support for the team.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> <p><span data-contrast="none">The Team Lead will work closely with the SDR Manager (Amanda Jo Arnold) to ensure SDRs receive consistent coaching, timely support, and reinforcement of established sales processes.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> <p><span data-contrast="none">This position is intended to serve as the boots-on-the-ground leader for the SDR organization, allowing the SDR Manager to maintain ownership of overall team performance, strategy, hiring, career development, and organizational leadership while increasing the amount of hands-on coaching available to SDRs.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> <p><strong><span data-contrast="none">What you’ll be doing</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> <p><strong><span data-contrast="none">Call Coaching & SDR Development</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":220,"335559739":220}"> </span></p> <p><span data-contrast="auto">The Team Lead will serve as a primary resource for day-to-day SDR coaching. Responsibilities include:</span><span data-ccp-props="{"335559685":0}"> </span></p> <ul> <li><span data-contrast="auto">Conduct regular live call shadows with SDRs</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Coach cold calling, discovery, objection handling, qualification, and demo booking skills</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Reinforce CHAMP methodology and discovery standards</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Identify individual and team-wide coaching opportunities</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Share successful calls, messaging, and best practices across the team</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Partner with the SDR Manager to develop targeted coaching plans when performance gaps are identified</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Salesforce & Process Excellence</span></strong><span data-ccp-props="{"335559685":0}"> </span></p> <p><span data-contrast="auto">The Team Lead will act as the team's first line of support for established SDR processes. This includes:</span><span data-ccp-props="{"335559685":0}"> </span></p> <ul> <li><span data-contrast="auto">Salesforce opportunity and activity hygiene</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">CHAMP note quality</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Groove/cadence execution</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Lead management </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Reinforcing inbound and outbound processes established by leadership</span><span data-ccp-props="{}"> </span></li> </ul> <p><span data-contrast="auto">The Team Lead should identify recurring process issues and bring those trends back to the SDR Manager rather than independently changing established processes.</span><span data-ccp-props="{"335559685":0}"> </span></p> <p><strong><span data-contrast="auto">Day-to-Day Team Leadership</span></strong><span data-ccp-props="{"335559685":0}"> </span></p> <p><span data-contrast="auto">The Team Lead will provide accessible leadership during the normal flow of the SDR workday. This includes:</span><span data-ccp-props="{"335559685":0}"> </span></p> <ul> <li><span data-contrast="auto">Answering day-to-day rep questions</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Helping SDRs troubleshoot prospecting challenges</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Supporting outbound Power Hours and call blocks</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Reinforcing priorities communicated by the SDR Manager</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Recognizing strong performance and