About the Role A seed-stage AI company serving manufacturers is hiring a Head of Operations / COO to own the day-to-day operation of the business. Working closely with the founders, you will connect customer delivery, supplier and freight operations, and product development as the team grows. What You'll Do • Own customer onboarding, order execution, supplier and carrier coordination, and issue resolution. • Build the processes, metrics, and playbooks needed to serve more manufacturers with a lean team. • Work with engineering to prioritize which operational workflows AI agents should automate. • Manage supplier and freight operations, including vendor relationships and service quality. • Hire and lead the operations team as the business grows. • Partner with the founders on planning, finance, and company priorities. What We're Looking For • Six to ten years of experience, including senior operations leadership as a Head of Operations, COO, VP or Director of Operations, or in a similar role. • Hands-on experience in supply chain, procurement, logistics, or manufacturing operations. • Experience at an early-stage or younger company, with the ability to work hands-on and build processes from the ground up. • Strong skills in working with numbers, systems, and process design. • Experience in CPG, food, supplements, cosmetics, chemicals, or related manufacturing, or at a company serving these sectors, is helpful. • Freight brokerage or third-party logistics experience, or experience as a founder or early startup employee, is a plus. Location On-site in San Francisco, California, five days a week. Relocation within the United States is welcome.