Do you speak fluent customer service and understand that "my car is making a weird noise" is not actually a technical diagnosis? We're looking for a Collision Repair Service Advisor to join our team. If you can calm stressed customers, navigate insurance claims without breaking a sweat, and keep multiple repair updates straight in your head, you might be exactly who we're looking for. What You'll Be Doing • Welcoming customers who are having a less-than-great day because their vehicle has met an unfortunate mailbox, shopping cart, deer, or another driver. • Acting as the main point of contact throughout the repair process. • Keeping customers informed with timely updates so they don't have to call every three hours asking, "Is it done yet?" • Working with insurance companies to help move claims through the process smoothly. • Explaining repair timelines, deductibles, and paperwork in a way that makes sense to normal humans. • Coordinating vehicle pickup and making sure customers know what to expect before they arrive. • Following up after repairs to ensure customers leave happy and stay happy. • Real Time Administration/File Management • Closing Work Orders • Occasionally covering the reception desk and proving that you can answer phones, greet visitors, and juggle multiple tasks without developing superpowers. Requirements What We're Looking For • Excellent customer service and communication skills. • Strong organizational abilities and attention to detail. • Ability to stay calm when customers, insurance companies, and repair schedules all need something at the same time. • Experience in collision repair, automotive service, customer service, or insurance claims is an asset. • Basic computer skills and comfort learning shop management software. • A positive attitude and a good sense of humor. Bonus Points If You Can • Translate insurance terminology into plain English. • Explain repair delays without sounding like you're reading from a script. • Find a missing repair order in less time than it takes everyone else to start panicking. • Remember multiple customer names before your second cup of coffee. Benefits What You'll Get • A supportive team environment. • Interesting days where no two customer stories are exactly the same. • Opportunities to learn and grow within the collision repair industry. • The satisfaction of helping customers get back on the road after an accident. If you're organized, customer-focused, and can keep a smile on your face when the phone rings for the tenth time before lunch, we'd love to hear from you. Please send resume in confidence to shellie.andrews@danascollision.com