<div class="content-intro"><p>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.</p> <p>We're building a more trustworthy Internet. Come join us.</p></div><p><span style="color: #000000;"><strong>Posting Open Date: </strong>10/15</span></p> <p><span style="color: #000000;"><strong>Anticipated Posting Close Date*: </strong>11/15</span></p> <p><span style="color: #000000;"><em>*Job posting may close early due to the volume of applicants.</em></span></p> <p><span style="color: #000000;"><strong>Global AV Events and Production Engineer</strong></span></p> <p><span style="color: #000000;">Fastly is a leading technology company dedicated to providing a better, faster internet experience. We're seeking an AV (Audio-Visual) Events and Production Engineer to elevate our company event experiences — someone who can both keep day-to-day AV reliable and build a long-term program for Fastly's global AV footprint as we scale.</span></p> <p><span style="color: #000000;">This role supports the operation of the company's voice, wire, and computer data services. Maintains documentation on network configuration, mapping, processes, and service. Conducts research on network products, services, protocols, and standards. Troubleshoots problems, configures and tests networks. May install and repair new and upgraded voice/wire systems, data terminals, and networks.</span></p> <p><span style="color: #000000;"><strong>What You'll Do:</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Provide on-site AV support and live streaming for company events — All Hands, Sales Kickoff, Company Kickoff, QBRs, Exec Summit, and more</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Work on the design, installation, and configuration of AV systems across our global office footprint, partnering with Workplace on new builds, upgrades, and decommissions</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Collaborate with external AV vendors for customer-facing events, and provide support to our Communications and Events team</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Develop and maintain AV standards, documentation, and training so the broader support team can troubleshoot and maintain systems confidently</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Maintain conference room AV systems and our global equipment inventory through regular upkeep </span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Conducts research and evaluate new AV products via pilots to recommend future enhancements </span></li> <li style="color: #000000 !important;"><span style="color: #000000;"><strong>Participate in general service desk triage: </strong>monitor the support queue, assess incoming requests, categorize and prioritize them, resolve what you can, and route or escalate the rest to the right team with clear context</span></li> </ul> <p><span style="color: #000000;"><strong>What We're Looking For: </strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">5+ years of experience in the AV space, including designing and deploying integrated AV systems across global corporate offices</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Experience in a service desk, IT support, or help desk environment, including triaging, prioritizing, and escalating requests against SLAs</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">A track record of building trust with both internal stakeholders and external vendors</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Experience scoping large efforts, prioritizing competing demands, and negotiating timelines</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Excellent written and verbal communication skills, with the ability to work independently across multiple priorities</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Familiarity with ticketing systems (Jira a plus) and VC platforms (Zoom, Teams)</span></li> </ul> <p><span style="color: #000000;"><strong>We’ll be super impressed if you have experience in any of these:</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Holding a certification in A/V technology</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Using data-driven metrics to guide AV technology investment and measure program performance</span></li> <li style="color: #000000 !important;">