<div class="content-intro"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>We’re Capital on Tap 👋<br></strong></span><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. </span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! </span></p></div><p style="text-align: justify;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🏡🏢This is a Hybrid role, in our London (Moorgate)<strong> Office 3 days per week.</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>What You’ll Be Doing</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>Credit Operations</strong> sit at the heart of the major projects within Capital on Tap. <br><br>As a Senior Credit Operations Associate you'll be responsible for:</span></p> <ul style="text-align: justify;"> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Driving process improvement and promoting operational excellence with customer experience at the forefront of everything you do</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Becoming an expert on our systems and the technical side of the business, ready to respond to bugs, crises and cleanups</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Analysing customer journeys to identify inefficient processes, reporting and running pilots to improve user experience </span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Working with internal project stakeholders to deliver pilots and commercial initiatives </span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Getting stuck into strategic projects powering our growth</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Project ideation, delivery and execution for the company’s biggest problems</span></li> </ul> <p style="text-align: justify;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>We’re Looking For</strong></span></p> <ul style="text-align: justify;"> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>Experienced Operator: </strong>You have 2+ years' experience in an operations role, with a track record of creating and improving processes. Experience as a team lead or manager is a plus.</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>Hands-on Problem Solver:</strong> You're comfortable diving into manual tasks and processes to build a deep understanding, then leveraging that knowledge to develop impactful AI and automation solutions.</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>Agile & Resourceful:</strong> You're action-oriented, quick to grasp new concepts, and adept at figuring things out on the fly.</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>Automation Enthusiast:</strong> You have a genuine interest in automating processes, using AI where appropriate and eliminating operational friction.</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>Adaptable:</strong> You can seamlessly transition between collaborating within a team and independently leading initiatives.</span></li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>Tech Savvy: &