<div class="content-intro"><p><span style="font-size: 10pt;">Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (<a class="c-link c-link--focus-visible" href="http://monks.com/careers" target="_blank" data-stringify-link="http://monks.com/careers" data-sk="tooltip_parent">monks.com/careers</a>).</span></p></div><h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">As an <span style="font-weight: 400;">IT Office Support</span></span><span style="font-weight: 400;">, you’ll join our team in the Culver City office. This role is essential to ensuring the smooth operation of our workspace, providing high-quality technical support to our Monks, and maintaining a functional and well-organized office environment from an IT perspective.<br></span></p> <p><span style="font-weight: 400;">You will be a key member of the Global IT Support team, with a primary focus on in-office support, asset management, basic user troubleshooting, and delivering excellent face-to-face and remote customer service.<br></span></p> <p><strong>This position is based full-time on-site at our Culver City office, located at 8559 Higuera St, Culver City, CA 90232.</strong></p> <h3><strong>Responsibilities:</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">User and Technical Support: Act as the primary on-site contact for technical issues within the office. Provide first-line support and basic troubleshooting for computer hardware, software, access, connectivity, and other common user issues across macOS and Windows environments.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Freshservice and Slack Support: Assist users with basic technical questions and troubleshooting through Freshservice tickets and IT support channels in Slack. Document actions taken, communicate clearly with users, and escalate more complex issues to the appropriate Global IT or specialized team when necessary.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hardware and Software Management: Install, configure, support, and perform routine maintenance on in-office hardware and software, including computers, monitors, printers, peripherals, and other workplace technology. Diagnose issues and coordinate the repair or replacement of IT equipment when required.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Office IT Operations: Ensure the proper functioning of meeting room technology and audiovisual equipment. Support presentations, meetings, and office events. Maintain organized workstations and cable management, and conduct regular checks to confirm that shared spaces and desks are complete and operational. Assist with office moves and workspace changes when IT support is required.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Asset and Inventory Management: Manage and maintain accurate records of all local IT equipment. Keep IT storage areas organized, monitor stock levels, and notify the appropriate team when additional equipment or accessories are needed. Maintain required ISO documentation, process repairs and broken hardware, and support equipment lifecycle management, disposal, and recycling.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Onboarding and Offboarding: Manage the local IT activities associated with employee onboarding and offboarding. This includes preparing and configuring equipment, supporting new Monks on their first day, shipping and receiving devices, arranging equipment pickups, and ensuring assets are properly assigned, returned, and recorded.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Team Collaboration and Documentation: Maintain local IT procedures, documentation, and knowledge articles. Support the implementation of new tools, applications, and Global IT initiatives. Although the role is primarily focused on the Culver City office, you may also assist the broader Global IT Support team with Freshservice tickets, questions received through Slack and Global remediation projects.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Relationship Building: Build strong relationships with Monks, local stakeholders, and IT teammates. Promote a collaborative, service-oriented approach and represent the Global IT Support team professionally within the office.<br></span></li> </ul> <h2><strong>About You</strong></h2> <h3><strong>The essentials:</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;"> At least one year of experience in a customer service, help desk, desktop support, or technical support role.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Technical Knowledge: Working knowledge of macOS and Windows environments. Experience with Google Workspace, Microsoft 365, Jamf, CrowdStrike, Slack, and Freshservice is strongly preferred.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">