<h4><strong>About OpenTable:</strong></h4> <p>With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. </p> <p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture</p> <h4>About the role:</h4> <div id="message-list_1792537987.869009"> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div><strong>This is a remote role, however the incumbent is required to be based in Central Cebu, Philippines to be considered.</strong></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p>As an Associate Account Manager, you will be responsible for leading customer retention and revenue growth within your territory of restaurants and also play a key supporting role to our Account Managers.</p> <p>Part of the role is designed to help the wider Account Management team operate more efficiently by taking ownership of administrative, operational, and follow-up tasks that support customer retention, product adoption, and overall account health.</p> <p>Responsibilities will include internal coordination, documentation, process execution, reporting, and other account management admin responsibilities.</p> <p>There are also customer-facing responsibilities such as customer case resolution, and general communication with restaurant partners to ensure a strong customer experience.</p> <h4>In this role you will:</h4> <ul> <li>Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.</li> <li>Become a trusted adviser to our customers and influencing an ongoing retention of their business with us.</li> <li>Support Account Managers with administrative and operational account management tasks.</li> <li>Resolve assigned customer cases and tasks, ensuring timely follow-up and clear communication.</li> <li>Partner with Customer Support, Billing, and Sales teams to ensure a seamless experience for our restaurant partners, acting as a bridge to resolve billing or technical hurdles.</li> <li>Prepare and complete account management admin work such as contract preparation, operational follow-up and internal coordination.</li> <li>Support execution of customer and account workflows including customer communications, and following up on internal approvals.</li> <li>Pull and organise data from Salesforce and other sources to support meeting prep, reporting, audits, and customer follow-up.</li> <li>Maintain accurate documentation and communication records in Salesforce and related systems to ensure account data integrity.</li> <li>Help Account Managers stay focused on higher-value strategic conversations by taking ownership of repeatable admin and coordination work.</li> <li>Provide lighter-touch customer assistance, training, and follow-up where appropriate.</li> <li>Contribute to team goals by helping improve process consistency, turnaround times, and the overall customer experience.</li> </ul> <h4>Who you are:</h4> <ul> <li>An organised, detail‑oriented professional with a sharp eye for detail, skilled at documentation, time management, and keeping multiple priorities moving.</li> <li>Capable of combining quality customer interaction with a strong internal administrative and operational focus.</li> <li>You’re a collaborative teammate who partners effectively across departments and clearly communicates complex information in any format to help others succeed.</li> <li>A strong communicator who builds genuine rapport with customers and internal stakeholders, you bring a hospitality mindset to even the most administrative tasks, ensuring every interaction is handled with care.</li> <li>You’re a curious, proactive problem-solver who takes ownership, balances internal support with targeted customer outreach, and exercises sound judgment about when to act independently and when to escalate.</li> <li>Comfortable using Salesforce, Google Workspace, AI, and other business systems to manage tasks, documentation, and reporting, with strong CRM proficiency and a demonstrated ability to quickly learn new software and internal tools.</li> <li>Interested in hospitality, restaurant operations, and helping customers get value from OpenTable’s products and services.</li> <li>Experienced in account management, customer success, customer support, operations, or a similar role is preferred.</li> </ul> <p>This role is ideal for someone who wants to build a strong foundation in <strong>Account Management</strong> while making an immediate impact through execution, organisation, and customer support. It offers broad exposure to both Central Queue and field account management, while creating a pathway for growth over time.</p> <p><strong>Benefits:</strong></p> <p>Benefits of this role will be discussed during the interview process. </p> <p><strong>