The Role We're hiring a Retail Operations Manager/Sr. Manager to be the owner of operational truth for our retail business. This person translates retail opportunities, distribution, and commitments into operational execution — so what we promise a buyer is exactly what we ship. Sitting between our Retail and Operations teams, you'll give both something they need as we scale: visibility and proactivity. This role is for someone with: • Experience running retail operations for a CPG brand across national retailers • Fluency in the retail order-to-cash flow: EDI, ASNs, routing guides, OTIF, and compliance • A knack for spotting problems in POs, inventory, or freight before a buyer does — and bringing the fix • Comfort translating sales plans into forecasts that inventory planners can actually use • A sharp eye for chargebacks and deductions, and the persistence to recover what's ours • Clear, proactive communication with Sales, Operations, Finance, and 3PL partners • A track record of thriving in a fast-moving, build-the-process-as-you-go environment What You'll Do Purchase Order Management • Own the retail PO process end to end, from intake through EDI, 3PL release, ASN, and delivery • Track every open and in-transit PO and confirm we're hitting retailer OTIF and fill-rate targets • Flag at-risk orders early and drive root-cause fixes when we miss New Retailer Onboarding • Run a standard onboarding checklist for every new retailer: EDI, routing guide, labeling, case and pallet specs, vendor portals, and freight terms • Keep Create compliant at setup and on an ongoing basis as retailer requirements evolve New Product Setup • Align SKU assortment and door counts by retailer with the Retail team • Ensure item data matches across retailer portals, our ERP, and our 3PLs, delivered on the product setup timeline Distribution & Logistics • Stay in the weeds on retail shipments with our Distribution & Logistics lead • Ensure inventory is ready before pickup, our 3PL performs to its SLAs, and freight cost is known before product ships Chargebacks & Deductions • Be Finance's go-to partner on chargeback and deduction nuances • Find the root cause, lead disputes inside each retailer's window, and track recovery Risk Mitigation • Stay fully up to speed on supply: weeks of supply, inbound shipments, lead times, and testing holds • Work with Retail to adjust plans before a buyer ever sees a problem Requirements • 5-8 years in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand • Hands-on experience with national retailers such as Target, Walmart, Kroger, Costco, GNC, or Vitamin Shoppe, Sprouts, including their vendor portals and compliance programs • Experience managing 3PL partners and holding them to SLAs • A track record of improving OTIF and fill rate and recovering chargebacks and deductions • Advanced Excel or Google Sheets skills — you build the tracker when one doesn't exist • ERP experience (NetSuite, Fulfil, or similar) • Experience with Stord, SPS Commerce, or retailer platforms like Walmart Retail Link or Target Partners Online is a plus • Genuine passion for health, wellness, and performance categories is a plus Benefits • Health, Dental and Vision benefits fully covered by the company • 401k Participation • Competitive compensation including salary, bonus, and equity