PSI is a leading Contract Research Organization (CRO) with 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications. At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally. We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry. Full-time employment based in Latvia You will: • Provide support of off-the shelf software packages (Tier 2 and Tier 3) • Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training • Perform installation and support of specialized systems (e.g. special warehouse systems) • Monitor company’s software updates and new software releases and recommend migration to these versions if necessary • Follow release of new software which can potentially interest the company, and recommend their purchase • Update validation status of CFR 21 Part 11 applicable to information systems • Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support • Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4 • University or College degree, Computer Science/IT specialty  • Solid technical background • Experience supporting business applications, software platforms, or enterprise systems • Prior experience in systems analysis is a plus • Experience with Jira Service desk and Confluence or similar products is a plus • Experience in systems development and systems validation is a plus • Experience with creating SQL queries • Background in testing (preparing test cases and execution of test scripts) is a plus • Excellent communication and collaboration skills • Strong analytical skills • Ability and desire to work in a service-oriented and customer-focused environment • Stable, privately-owned company, organically growing since 1995 • Intensive induction program, technical and industry-related trainings for an optimal start and continuous development • Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more • Friendly and supportive atmosphere in a committed team • International environment, with colleagues around the world • Opportunities to quickly see the results of your work