We’re looking for an experienced Operations Manager to oversee a portfolio of sites and help deliver the food, service and culture BM Caterers is known for. This is an exciting opportunity for a strong hospitality leader who enjoys working across multiple locations, developing high-performing teams and building trusted client relationships. You’ll bring together great people, strong commercial performance and consistently high operational standards. What you’ll be doing • Leading and supporting the operational performance of a portfolio of sites • Coaching, developing and supporting General Managers and their teams • Building strong, trusted relationships with clients and key stakeholders • Driving consistently high standards of food, service and customer experience • Monitoring budgets, cost controls and overall financial performance • Identifying opportunities to improve performance, innovation and ways of working • Supporting mobilisation and operational projects where required • Ensuring compliance, health & safety and company standards are maintained • Bringing BM culture and energy to life across your sites What we’re looking for • Proven experience in a senior operational role within hospitality or contract catering • Experience overseeing multiple sites or complex operations • A confident, engaging and supportive leadership style • Strong commercial and financial awareness • Excellent client and stakeholder relationship skills • A passion for food, service and developing great teams • Strong organisational and problem-solving skills • A hands-on, solutions-focused approach • The ability to work across multiple locations and balance changing priorities Why join BM Caterers? • An annual day off for your birthday • Monthly masterclasses with Michelin-starred chefs • Fully funded development courses from Levels 2 to 7 • Apprenticeship and career development opportunities • Freedom Friday - a paid day off to volunteer at a charity of your choice • Free lunch on shift • Discounts and cashback at a wide range of retail and leisure outlets • Cycle-to-work scheme • 24/7 access to the Mental Health Charter App • Enhanced parental leave • Paid leave for fertility treatment • Grandparent leave • Extra paid day off for your wedding or commitment day • Pension and life assurance Ready to join us? Join us and find your happy career in a happy place. At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.