<h4 style="margin-top: 0pt; margin-bottom: 5pt;"><strong><span style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;">ABOUT THE ROLE</span></strong></h4> <p><strong><span style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;">**this role will be 24hrs per week across Fri, Sat, Sun. Will need to have Fri-Sun availability for this role**</span></strong></p> <p style="margin-top: 0pt; margin-bottom: 5pt;"><span style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;">Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.<br><br></span></p> <h4 style="margin-top: 0pt; margin-bottom: 5pt;"><strong><span style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;">YOUR DAILY IMPACT AT PELOTON<br><br></span></strong></h4> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Appropriately address member feedback and queries in person, or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Provide studio tours to members participating in live class experiences </span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Create and prepare swag bags and assist with surprise & delight moments</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Assist in post class meet & greets; taking, uploading and sending photos to guests and members </span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Celebrate member moments such as birthdays or milestones</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Working cohesively with other studio departments to ensure a streamlined production experience</span></p> </li> <li style="font-size: 10pt; font-family: 'Inter Tight', sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Maintain product knowledge and keep updated about the bran