<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About the role:</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">We love our customers and always aim to provide the best service. If you like working at home, this job is for you! </span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>INFO: The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">You will be expected to:</span></p> <ul> <li data-stringify-indent="0" data-stringify-border="0">Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.</li> <li data-stringify-indent="0" data-stringify-border="0">Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients</li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Provide accurate, valid and complete information by using the right methods/tools</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Follow communication procedures, guidelines, and policies</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Take the extra mile to engage customers</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Work schedule: 11:00 am - 20:00 pm with 1 hour of break</span></li> </ul> <p><br><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About you:</strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Previous experience in User Support or Customer Service positions are highly valuable.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Previous experience using Zendesk is preferred.</span></li> <li style="font-weight: bold;"><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">High Italian level (oral & written) and fluent in Spanish or English</span></strong></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Skilled at planning, organizing, prioritizing and executing simultaneous tasks.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Have good communication and interpersonal skills.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Are a solution-oriented and reliable professional.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Are incredibly detail-orientated with excellent time-management skills.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Are flexible. Everything can change very quickly and you know how to adapt</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Have excellent interpersonal and communication skills.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Be decisive and organized.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Love being part of a dynamic team in a growing company.</span></