<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><p><span style="font-family: arial, helvetica, sans-serif;"><strong>The (Function/Dept) Team: </strong>Dive into the world of Okta data insights as a CSP Cloud Operations! As a member of the CSP Cloud Desk Support Team, you will work with data in both AWS Systems and our Salesforce instance to drive informed decision-making and account accuracy. You will collaborate with cross-functional teams and stakeholders to optimize our sales makers’ experience and enhance overall business performance. </span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>The Opportunity:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Problem Solver: Ability to think critically and analytically.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Innovative Thinker: Applies creative approaches to problem-solving.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Self-motivated: Driven to excel in a fast-paced, data-driven environment.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Excellent Communicator: Able to explain complex processes clearly to others.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Detail-oriented: Meticulous in data analysis and documentation.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Your Impact:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Improved experience for Okta Sales teams through data hygiene and pipeline cleanliness.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Provide actionable recommendations for business growth and revenue generation.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ensure accurate customer segmentation for targeted marketing.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Delivery of time sensitive custom Private Offers while adhering to Okta rules.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Increased customer engagement through optimized campaigns and engagements.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Enhanced performance of marketing campaigns through data-driven decisions.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>What you’ll be doing:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Support a regional theater sales team in systems administration and related tasks.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Leverage multiple AI tools to further refine and sharpen Operations reporting capabilities.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Collaborate with internal and external teams to map accounts and provide pipeline updates.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Review deal structure and provide operational support for Private Offer creation.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Review and take ownership of support tickets from initiation through resolution.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Complete deal tagging across multiple tools to ensure proper sales compensation.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Monitor origination sources and associate them with the correct SFDC Opportunity.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>What you’ll bring to the role:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-f