Client Services Manager

<div> <h1>Client Services Manager</h1> <p><strong>Londonderry, NH | Monday–Friday | $50,000–$55,000/year + Annual Bonus</strong></p> <h2>Make a Difference. Build Relationships. Grow with BAYADA.</h2> <p><strong>BAYADA Home Health Care is seeking a Client Services Manager</strong> to join our New Londonderry, NH Senior Living office. This is an exciting opportunity to combine your customer service, operations, and relationship-building skills while helping clients receive exceptional care where they feel most comfortable: at home.</p> <p>At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. As a Client Services Manager, you'll play a key role in coordinating services, supporting care teams, and creating positive experiences for clients, families, referral partners, and employees.</p> <h2>Why Join BAYADA?</h2> <ul> <li><strong>Competitive Compensation:</strong> Base salary of $50,000–$55,000 annually, depending on qualifications.</li> <li><strong>Annual Bonus Opportunity:</strong> Earn up to $6,000 annually based on performance metrics.</li> <li><strong>Work-Life Balance:</strong> Enjoy a Monday–Friday schedule.</li> <li><strong>Comprehensive Benefits:</strong> Medical, dental, and vision insurance; paid holidays; vacation and sick leave; employer-paid life insurance; 401(k) with company match; and an Employee Assistance Program.</li> <li><strong>Reliable Pay:</strong> Paid weekly through direct deposit.</li> <li><strong>Career Development:</strong> Opportunities for professional advancement, leadership development, and long-term career growth.</li> <li><strong>Supportive Culture:</strong> Experience the stability of a national leader with the personalized support of a local, close-knit team.</li> <li><strong>Meaningful Impact:</strong> Help clients and families receive exceptional care and support every day.</li> </ul> <p>Learn more about <a href="https://www.bayada.com/benefits/">BAYADA benefits</a>.</p> <h2>What You'll Do as a Client Services Manager</h2> <p>As a Client Services Manager, you'll combine customer service excellence, operational coordination, and relationship management to support high-quality care delivery.</p> <ul> <li><strong>Deliver Exceptional Service:</strong> Provide outstanding customer service and support positive client experiences.</li> <li><strong>Coordinate Care:</strong> Manage client services and address scheduling needs in a timely and effective manner.</li> <li><strong>Manage and Grow Caseloads:</strong> Oversee your assigned caseload while proactively identifying opportunities for growth.</li> <li><strong>Build Strong Relationships:</strong> Develop lasting partnerships with clients, referral sources, payors, and community organizations.</li> <li><strong>Collaborate with Leadership:</strong> Partner with Clinical Managers and office teams to ensure seamless care coordination.</li> <li><strong>Monitor Performance Metrics:</strong> Track admissions, referrals, caseload performance, and other key operational indicators.</li> <li><strong>Support Field Employees:</strong> Work alongside clinical leadership to provide guidance and support to caregivers and staff.</li> <li><strong>Drive Office Success:</strong> Contribute to overall office growth, service excellence, and client satisfaction.</li> </ul> <h2>What You'll Need</h2> <ul> <li>Bachelor’s degree preferred.</li> <li>Prior home care, healthcare, or medical office experience preferred.</li> <li>Knowledge of Medicare and OASIS is a plus.</li> <li>Previous leadership or supervisory experience is a plus.</li> <li>Demonstrated success in achieving goals and taking on increasing responsibility.</li> <li>Strong customer service, communication, and interpersonal skills.</li> <li>Excellent organizational and problem-solving abilities.</li> <li>Proficiency with computer systems and electronic medical records (EMR).</li> <li>A desire to grow and advance within a leading healthcare organization.</li> </ul> <h2>Ready to Take the Next Step in Your Career?</h2> <p>If you're looking for a rewarding opportunity where you can build relationships, support exceptional care, and grow professionally, we'd love to hear from you.</p> <p><strong>Apply today to learn more about becoming a Client Services Manager with BAYADA in Londonderry, NH!</strong></p> <p>#LIRX</p> </div><div class="content-conclusion"><p><strong><span style="color: black;">As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.</span></strong></p> <p>BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in <a href="https://www.bayada.com/50">here</a>.</p> <p>BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected s