<div class="content-intro"><p>Founded in 2017, <a href="https://www.trip-arc.com/">TripArc</a> is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.</p> <p>As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – <a href="https://www.trip-arc.com/">TripArc</a> has real insight into the needs of tour operators and travel agencies today.</p> <p><strong>TripArc’s </strong>goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.</p></div><p><strong><em>This is a hybrid role requiring 2 days a week at our office located in Downtown, Toronto.</em></strong></p> <p><strong class="body_text__BoldBody-lhUvOh sc-cjQqrn crGifN kSWoxS">ABOUT THE ROLE</strong></p> <div class="sc-cHNdQp kVDRBd"> <div class="sc-bmHgZj kjFpfQ"> <div>TripArc is seeking a Senior UX Designer to help shape the future of our B2B travel platforms. Our products power the day-to-day work of Destination Experts, Travel Advisors, and global DMC partners, supporting everything from itinerary creation and pricing logic to booking management, operational workflows, and more. We work AI-first: designers prototype with Claude and Figma Make, and engineers build with AI-assisted development. You will join the Quote to Pay domain, where building and editing trips is the core of the product and AI is becoming part of the experience as well as the process.<br><br></div> <div>This is a high-impact, end-to-end product design role focused on solving complex, real-world problems in a domain where usability, speed, and clarity directly affect revenue, efficiency, and customer experience. You'll own a product area, partner closely with Product and Engineering, and help evolve platforms used daily by professional travel sellers.<br><br></div> <div>This role is ideal for a senior designer who enjoys ambiguity, systems-level thinking, and designing for expert users, not just consumers. If you are passionate about solving real problems, delivering valuable solutions, and eager to learn new technologies, this is the opportunity for you.<br><br></div> <div>You will design how advisors price a trip, take deposits and payments, pay suppliers, and invoice their clients. These screens handle real money, so accuracy and trust matter as much as speed.<br><br></div> </div> </div> <div class="sc-cHNdQp kVDRBd"> <div class="sc-eWidsO Cvdya"> <div class="MuiGrid-root grid__StyledMuiGrid-fpUaVg itZaVt MuiGrid-container MuiGrid-spacing-xs-1 MuiGrid-align-items-xs-center" data-provides="stack" data-birch="Grid"> <div class="MuiGrid-root grid__StyledMuiGrid-fpUaVg itZaVt MuiGrid-item" data-birch="Grid"><strong class="body_text__BoldBody-lhUvOh sc-cjQqrn crGifN kSWoxS">KEY RESPONSIBILITIES</strong></div> <div class="MuiGrid-root grid__StyledMuiGrid-fpUaVg itZaVt MuiGrid-item" data-birch="Grid"> </div> </div> </div> <div class="sc-bmHgZj kjFpfQ"> <div><strong>Product discovery and problem solving<br></strong></div> <ul> <li>Lead UX discovery for complex workflows by deeply understanding user needs, operational constraints, and business goals.</li> <li>Translate research insights into clear problem statements, user journeys, and experience principles.</li> <li>Explore multiple solution paths through sketching, wireframes, prototypes, and usability testing.</li> </ul> <div><strong>End-to-end design ownership</strong></div> <ul> <li>Own the design lifecycle for your product domain, from early concept through delivery, iteration, and post-launch optimization.</li> <li>Design intuitive, scalable user flows for sophisticated B2B use cases such as itinerary building, booking management, and internal tooling.</li> <li>Deliver polished final design specs and documentation for seamless developer handoff.</li> </ul> <div><strong>Cross-functional collaboration</strong></div> <ul> <li>Work as part of a tight product trifecta (UX, Product, Engineering) to shape roadmap decisions and ensure design intent is executed effectively.</li> <li>Partner with stakeholders across the organization to balance user needs, technical constraints, and commercial outcomes.</li> <li>Communicate design decisions clearly, using data, research, and rationale to build alignment and trust.</li> </ul> <div><strong>Design systems and standards</strong></div> <ul> <li>Leverage and evolve TripArc's design system to ensure consistency across platforms.</li> <li>Document interaction patterns, UI specifications, and design rationale to support scalable development.</li> <li>Champion UX best practices across teams and contribute to a strong design culture.</li> </ul> <div><strong>Working AI-first</strong></div> <ul> <li>Use AI tools such as Figma Make and Claude daily to explore, prototype and iterate, then take the best ideas through full design rigor.&