Clinigen is a global specialty pharmaceutical services company focused on helping deliver medicines securely to patients worldwide. The purpose of this role is to: • Support managed access programs that help patients receive treatment when and where it is needed • Contribute to the smooth delivery of programs and the quality of service provided to clients • Manage a busy workload, working across multiple programs simultaneously As a Program Associate, you will provide support to the Program Management team and play an important role in the effective delivery of global managed access programs. You will help support client-facing operations through close coordination, monitoring, and reporting, while contributing to strong service delivery across a portfolio of programs. Responsibilities • Support Program Directors and Program Managers with monitoring and reporting across client and program portfolios. • Help manage and maintain client relationships as a dedicated Program Associate. • Monitor program progress against specifications, client KPIs, and regulatory requirements. • Act as the main contact for clients and affiliates regarding order status updates and reporting requirements. • Monitor program inventory and coordinate with clients to ensure sufficient, timely stock provision. • Escalate operational issues and support their resolution with the operational team. Requirements Required Experience • Experience in a customer service or coordination role. • Business-fluent English. • Hands-on experience with Microsoft Outlook and Microsoft Excel. • Eligibility to work in the UK. Preferred Experience • Familiarity with CRM software. • Experience with Order Management software. Benefits • 27 days holiday plus 8 bank holidays • Pension contributions 4.5% matched • Life assurance 4 x annual salary • Flexible Benefits Platform with £25/month Company contribution • Annual salary review • Independent financial advice service • Enhanced Employee Assistance Programme • Shopping discounts with retailers • Long service awards • Recognition scheme & employee of the year awards