Since LentillesMoinsChères joined Vision Group, we have continued to expand across Europe. To support this growth, we are creating a role for an E-commerce Customer Service Representative, specializing in customer relations relating to contact lenses. Your role: to provide every customer with a straightforward, reliable and personalized experience, from their initial enquiry right through to after-sales support. You will join a multicultural team,where mutual support, responsiveness and a focus on finding solutions make all the difference. • Respond to customer enquiries by telephone and email, using our CRM tools. • Help customers with order tracking, deliveries, returns and refunds. • Identify and analyze issues, find appropriate solutions, and provide personalized support through to resolution. • Use a range of ERP and CRM tools to ensure that information remains accurate and consistent. • Build your knowledge of Vision Group’s brands and procedures and contribute to the continuous improvement of our service. • Help strengthen customer satisfaction and loyalty by working collaboratively and supporting your colleagues. • Respond to customer enquiries by telephone and email, using our CRM tools. • Help customers with order tracking, deliveries, returns and refunds. • Identify and analyze issues, find appropriate solutions, and provide personalized support through to resolution. • Use a range of ERP and CRM tools to ensure that information remains accurate and consistent. • Build your knowledge of Vision Group’s brands and procedures and contribute to the continuous improvement of our service. • Help strengthen customer satisfaction and loyalty by working collaboratively and supporting your colleagues. • A full-time permanent contract under German law, based at Central Optics in Kehl (39 hours per week). The site is accessible by car, bicycle or bus. • Working hours are Monday to Friday between 8 am and 5 pm. Shifts up to 7 pm, in a maximum of two shifts of 8 hours per day, and Saturday on-call duty may be arranged on a rota basis. • A salary commensurate with your profile and experience. • A French-speaking, English-speaking and multicultural environment, with cross-border status. Please note: you must be legally authorized to work in Germany.