Client Success Manager (Remote) Work Hours: Monday–Friday, 7:00 AM–4:00 PM or 6:30 AM–3:30 PM PT, depending on business needs. To be confirmed upon hire. Lunch Break: 1 hour Rate: $1,500-$2,500 USD/month depending on experience (with high opportunity for more as we grow) Open to candidates in El Salvador and/or Philippines. About Winning Assistants Winning Assistants is one of the fastest-growing offshore staffing agencies in the U.S. We help doctors, clinic owners, and service-based businesses scale faster by connecting them with highly trained virtual assistants who streamline their operations, reduce costs, and increase profitability. We’ve helped thousands of businesses build leaner, smarter teams — and we’re just getting started. This is a fast-paced, high-performance environment — you must be able to stay composed under pressure, handle urgent issues, and solve problems quickly without getting overwhelmed. We’re building something big — and we’re looking for passionate A-players who want to grow fast, lead from the front, and be part of something special. The Role: Client Success Manager We’re looking for a proactive, detail-oriented, high-performance Client Success Specialist to serve as the main point of contact for a minimum of 30–50+ active client accounts. You’ll be the face of the company for our clients — ensuring their journey with us is smooth, responsive, and results-driven. From onboarding and interview scheduling to follow-ups and daily support calls, you’ll be the heartbeat of the client relationship. You’ll work hand-in-hand with our Chief Client Success Officer and HR team to ensure we’re delivering a world-class experience every single time. What You’ll Be Doing Client Communication & Relationship Management • Serve as the primary point of contact for clients via Slack, email, text, and phone • Maintain a friendly, professional, and polished tone across all touchpoints • Respond quickly, follow up proactively, and escalate issues when needed • Manage client expectations, build trust, and ensure they always feel supported Onboarding & Interview Coordination • Guide new clients through our onboarding process. • Have a basic understanding of recruitment and job analysis to help identify clients' staffing needs, job responsibilities, required skills, and ideal VA qualifications. • Assist clients in clarifying job requirements and expectations to ensure proper alignment with potential VA candidates. • Confirm and follow up on intake forms, expectations, and interview debriefs. • Schedule, confirm, and recap Zoom interviews between clients and VA candidates. • Collaborate with our internal HR and Talent Sourcing teams to ensure candidates align with client requirements and keep the hiring process moving smoothly. Client Status & Document Tracking • Keep internal records and Google Docs updated in real-time based on clients' statuses • Ensure all action items and communications are documented and completed on time Inbox & Admin Management • Manage client email threads professionally and promptly • Flag and escalate time-sensitive messages • Maintain organized, prioritized communication across 30–50+ client accounts • Send out Zoom links, confirm meetings, and document next steps This Role Is Not for You If: • You’re not thick-skinned or struggle to remain calm and professional during high-pressure situations or client escalations. • You’re uncomfortable communicating directly with clients via Zoom, phone calls, or video meetings. • You frequently make avoidable mistakes, lack attention to detail, or fail to double-check your work. • You lack initiative, critical thinking, or problem-solving skills and rely on others to resolve challenges. • You struggle to manage multiple clients and priorities or lack urgency, responsiveness, and follow-through. • You’re juggling multiple jobs or simply looking for “another remote job” rather than a role you can fully commit to and grow in. Requirements What We’re Looking For Must-Haves: • Ability to stay composed and solutions-focused in high-pressure/fast-paced situations • Previous experience in client success, customer support, or account management • Fast, clear, confident, and professional communicator (written and verbal) • Proactive, self-motivated, and resourceful — able to take initiative and solve problems without constant supervision • Strong attention to detail — consistently double-checks work, catches mistakes, and follows through on responsibilities • Highly organized and responsive — able to manage multiple client accounts, prioritize tasks, and meet deadlines without reminders • Accountable and coachable — takes ownership of mistakes, welcomes feedback, and consistently applies what they've learned • Strong critical thinking and problem-solving skills — able to make sound decisions and use available resources independently • Tech-savvy and confident with: • Slack / Google Workspace (Gmail, Docs, Sheets, Drive) • Zoom and scheduling tools • Comfortable and confident joining daily video calls and client-facing meetings • Phone accessible during work hours Bonus Points: • You’ve worked in an agency environment (e.g., digital marketing, staffing, recruitment, SaaS) • You’ve handled high-volume client accounts or worked with fast-paced teams • You’re passionate about customer experience, client satisfaction, and retention • You have experience with project coordination, client onboarding, or executive assistance Tools & Setup Requirements • Reliable desktop/laptop • High-speed internet (10 Mbps minimum) • Quiet, professional home office • Webcam and noise-canceling headset • No concurrent work obligations Additional Requirements • Must be available full-time (Monday–Friday) • Must pass a background check (NBI or local police clearance) Perks & Growth: • High-impact role with real leadership opportunity • Work with fast-growing U.S. companies and top-tier medical clinics • Room to grow into senior roles in Client Success or Op