<p></p> <p><strong>Job Title:</strong> Mid Support Engineer<br><strong>Key Skills:</strong> Production Support, SQL, Oracle DB, Linux, GitHub, Jenkins, Splunk, Dynatrace, ITIL, CI/CD<br><strong>Experience:</strong> 3–8 YOE<br><strong>Location:</strong> Costa Rica<br><strong>Mode:</strong> Remote</p> <p>We at Coforge are hiring <strong>Mid Support Engineer (#15124-5-1) </strong>with the following skill set.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li> <p>Provide production support, continuous monitoring, and incident resolution for US regional applications to minimize downtime and ensure SLA compliance.</p> </li> <li> <p>Write and troubleshoot SQL DDL and DML queries, including joins, aggregate functions, and CASE statements, within Oracle database environments.</p> </li> <li> <p>Monitor and analyze server logs using tools such as Splunk and Dynatrace, creating dashboards and alerts to enable proactive incident detection and resolution.</p> </li> <li> <p>Support CI/CD and deployment activities using GitHub and Jenkins while troubleshooting applications and maintaining the required infrastructure.</p> </li> </ul> <p><strong>Required Skills & Qualifications</strong></p> <ul> <li> <p>3–8 years of relevant experience in Production Support or related technical support environments.</p> </li> <li> <p>Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements.</p> </li> <li> <p>Experience working with Linux-based infrastructure and cloud services.</p> </li> <li> <p>Strong monitoring and debugging skills for server and application logs.</p> </li> <li> <p>Hands-on experience with Splunk, Dynatrace, or similar monitoring tools.</p> </li> <li> <p>Experience creating and optimizing monitoring alerts and dashboards.</p> </li> <li> <p>Experience with GitHub for code debugging and Jenkins for deployments.</p> </li> <li> <p>Experience setting up tools and required infrastructure.</p> </li> <li> <p>Knowledge of ITIL processes, including Incidents, Problems, and RFCs.</p> </li> </ul> <p><strong>Preferred Skills:</strong></p> <ul> <li> <p>Experience supporting business-critical applications in 24/7 production environments.</p> </li> <li> <p>Strong troubleshooting and incident-resolution capabilities.</p> </li> <li> <p>Familiarity with Data Management & Analytics environments.</p> </li> <li> <p>Experience supporting applications with strict SLA and availability requirements.</p> </li> </ul> <p><strong>Posted On:</strong> 21-10-2026</p> <p>At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.</p>