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Account Supervisor

wundermanthompson · Toronto, Canada · Toronto, Ontario, Canada
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<div class="content-intro"><h3><strong>Who We Are</strong></h3> <p>VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a <strong>Human First</strong> philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. </p> <p>VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. </p> <p>For more information, please visit <a href="http://www.vml.com/" data-outlook-id="d4b7d1c3-8ad6-4b6d-ab45-d3cb5a3aebe1">www.vml.com </a>and follow along on <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__urldefense.com_v3_-5F-5Fhttps-3A_www.linkedin.com_company_vml_-5F-5F-3B-21-21JboVxjCXSME-21OhlpCfbkl1UcWPwns1-2DGtvHOzFh0QwHV49fsPgGw-2DVCCU1bCg8aQFI9vN-2Dy-2DVwaQcITH2j2XKzGKBIFRLYf2AUWVYY1dFGK6-24&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=zouFnm4jZMgDFaYF1uVcRY3rbgHWPca_luUrBUkT6Yc&m=QzcCgXCAOjzj5hiU48_CKOdHRSJ4_YpuqfviT9yjlzH5VrkzySTZ-WaQXlYAnj4W&s=jJ7q5V70u9oUx7ONPm5jC3IK8y6vxDilX6BGTlqlWlA&e=" data-outlook-id="a3ef68bf-16fb-4ebc-9ca9-406007d6cefc">LinkedIn</a> #WeAreVML.</p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-ccp-props="{"335557856":16777215,"335559685":0,"335559739":0}"> </span></p> <p><span data-contrast="auto">We are looking for a proactive, highly organized, and client-centric </span><strong><span data-contrast="auto">Account Supervisor</span></strong><span data-contrast="auto"> to manage day-to-day operations across our key integrated client accounts operating in dynamic retail environments.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":0,"335559738":0,"335559739":210}"> </span></p> <p><span data-contrast="auto">In this role, you will serve as the primary operational anchor and day-to-day liaison for clients, ensuring complex 360-degree campaigns are delivered flawlessly, on strategy, on schedule, and on budget. While this position has no direct reports, you will act as a pivotal project lead—collaborating closely with cross-functional agency teams (Strategy, Creative, Media, Production, and Analytics) to drive campaign momentum, solve operational challenges, and foster strong client relationships.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":0,"335559738":0,"335559739":210}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Key Responsibilities</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335557856":16777215,"335559685":0,"335559738":0,"335559739":140}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 4">Client Relationship & Day-to-Day Leadership</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335557856":16777215,"335559685":0,"335559738":0,"335559739":105}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Serve as the main day-to-day contact for client brand and retail marketing teams, maintaining clear communication and high levels of client trust.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":60,"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Manage client expectations on timelines, deliverables, scope, and budget, ensuring proactive status reporting and clear meeting agendas/recap documentation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":60,"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Understand the client’s business goals, retail environment, promotional calendar, and brand guidelines to ensure agency output aligns with commercial objectives.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":60,"335559739":60}"> </span></li> </ul> <p><strong><s

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