<h2><strong>About the role</strong></h2> <p>We’re hiring a Regional Physical Security and Safety Operations Lead to help safeguard our people, spaces, and operations every day. <strong>individual contributor role with no direct reports</strong>, responsible for managing safety and security programs, coordinating vendor services, and driving operational improvements across our offices.</p> <p>You’ll own core physical security functions, including contract guard operations, access control, surveillance systems, and emergency preparedness. You’ll also serve as a calm, decisive resource during critical incidents, coordinating response efforts with internal partners, building management, and emergency services.</p> <p>Success in this role requires hands-on execution, sound judgment, and the ability to influence without direct authority. You’ll identify risks, strengthen procedures, and build practical programs that support a safe, secure, and welcoming workplace.</p> <h2><strong>In this role, you can expect to</strong></h2> <ul> <li>Manage day-to-day safety and security operations, coordinating contract guard coverage and holding vendors accountable for service quality, performance, and compliance with post orders.</li> <li>Provide operational oversight of the 24/7 Security Support Center (SSC), ensuring consistent monitoring, timely escalation, accurate reporting, and response readiness.</li> <li>Coordinate real-time response to security incidents, medical emergencies, and facility issues, engaging appropriate partners and documenting follow-up actions.</li> <li>Maintain the reliability of access control, video surveillance, and alarm systems through routine reviews, troubleshooting, and vendor coordination.</li> <li>Conduct site assessments to identify vulnerabilities and safety concerns, recommend improvements, and track corrective actions through completion.</li> <li>Develop, maintain, and reinforce standard operating procedures, post orders, incident response plans, and emergency protocols.</li> <li>Manage relationships with contract security providers and security system vendors, including service reviews and issue resolution.</li> <li>Coordinate Emergency Response Team (ERT) recruitment, training, drills, and readiness across office locations.</li> <li>Active certification or experience with First Aid, CPR, and AED response standards.</li> <li>Partner with Workplace, People, IT, Legal, and other stakeholders to address safety concerns and support employee communications, events, and office operations.</li> <li>Review incidents and operational trends to identify recurring issues, improve processes, and measure program effectiveness.</li> </ul> <h2><strong>To thrive in this role, you have</strong></h2> <ul> <li>5+ years of relevant experience in corporate safety and security, physical security operations, military service, law enforcement, or a related field.</li> <li>Experience independently owning security programs, coordinating field operations, or managing vendor performance.</li> <li>Hands-on experience responding to incidents, exercising sound judgment, and remaining calm under pressure.</li> <li>Experience working with access control systems, video management platforms, alarm systems, and incident reporting tools.</li> <li>Experience supporting emergency preparedness programs, employee training, and response drills.</li> <li>The ability to assess risks, prioritize competing needs, and turn recommendations into practical improvements.</li> <li>Strong communication and relationship-building skills, with the ability to influence stakeholders and reinforce standards without direct reporting authority.</li> <li>Strong organizational skills and consistent follow-through on documentation, corrective actions, and operational commitments.</li> <li>Any security licenses or certifications required for the position and location, and the ability to meet applicable background screening requirements.</li> <li>Experience building, leading, or participating in Emergency Response Teams (ERT) within corporate environments.</li> </ul> <p>#LI-WS1 #LI-Onsite</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</p></div><div class="title">Wage Notice</div><div class="pay-range"><span>$94,000</span><span class="divider">—</span><span>$130,000 USD</span></div></div></div><div class="content-conclusion"><h2><span style="font-family: helvetica, arial, sans-serif;"><strong>A little about us</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif;">At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher