5ca · Remote - Colombia; Remote - Costa Rica; Remote - El Salvador; Remote - Guatemala; Remote - Nicaragua; Remote - Panama; Remote - Peru · LATAM (Remote)
<p><span data-contrast="auto">As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers. </span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></p> <h3><span data-contrast="auto"> </span><strong><span data-contrast="auto">About you</span></strong><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">You speak and write English at an advanced level <strong>(minimum C1).</strong></span></li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">You are located in<strong> Colombia,</strong> <strong>Costa Rica, El Salvador, Guatemala, Nicaragua, Panama, or Peru.</strong></span></li> <li style="font-weight: bold;" data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">You are ok with providing phone support.</span></strong></li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">You are interested in E-commerce, consumer electronics, and customer satisfaction</span></li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">You are always open to working with new technologies and products</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">You are a fast learner, take the initiative and excel at troubleshooting </li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">You have a dedicated quiet workspace located within your residence</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">(Optional) Experience in a Customer service environment is a plus.</li> </ul> <h3><strong><span data-contrast="auto">Technical requirements</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559738":360,"335559739":200,"335559740":276}"> </span></h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">A minimum internet speed of <strong>15</strong></span><strong><span data-contrast="auto"> Mb/s </span></strong><span data-contrast="auto">download and <strong>15</strong></span><strong><span data-contrast="auto"> Mb/s</span></strong><span data-contrast="auto"> upload with <strong>Latency <120 ms,</strong> internationally</span></li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">A minimum of </span><strong><span data-contrast="auto">8 GB RAM</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multi